Question about HP Photosmart 3310 Printer

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Unable to close Lid

I opened the lid to change an ink cartridge and now it is STUCK...I am unable to close it with normal pressure...Is there a latch or catch somewhere that I am missing? HELP!!

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  • Lee Lee Feb 28, 2008

    That is what we are guessing.....can't really see anything broken or loose or disjointed. Is it repairable? Planning on taking it in to Best Buy today to see if it can be fixed...Please let me know if you have any ideas

  • Lee Lee Feb 29, 2008

    Thank you....I took it in, it was the 1st time any of the technicians saw this problem...they ended up "breaking" the hinge and then just putting it together again...no charge...I guess that is better than charging me....A spring got loose...oh well, it still works.

    Thanks!

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Bon je fais mon feedback aussi pour ceux qui ne comprennent pas l'anglais. J'ai ouvert par inadvertance ma HP photosmart a fond, je parle pas du petit couvercle de scan, mais de la grosse ouverture la ou on met les cartouches... et MERDE ! elle voulait plus se refermer ! Surtout ne pas forcer, mais bon en general ca donne l'impression de quelque chose qui bloque, donc une personne normale ne va pas forcer. La solution (que j'ai trouvee sur ce site, merci) c'est de se procurer du WD40, ce lubrifiant bien connu, et d'en arroser les charnieres. En manipulant doucement votre imprimante, vous allez voir, elle va se refermer gentiment au bout de dix minutes. Quel soulagement ! (et pardon pour les accents qui manque, ce site ne les prend pas, nul n'est parfait)

Posted on Sep 21, 2013

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Sounds like the hing on back is broken. Look on the back of the cover, there will be 2 hinges holding the scanner on. Probably a piece of plactic broke and is hanging up one of the hinges.
Possibly a small spring.

Posted on Feb 28, 2008

  • Rick Kasper Feb 28, 2008

    Hi.

    Sorry I have been out. But yes, That should be a very simple fix.

    I have never seen a feeder itself break. Just something to do with the hinging. I would take it. Seems very fixable to me.

  • Rick Kasper Feb 29, 2008

    Thank you very much for letting me know. Those springs in those hinges aer difficult to see, since they are sealed.

    And nice to see they did not charge you.
    There are a lot of very honest people in service that realize that customers are in the same " make a living" mode as they are.
    Glad it's resolved for you.

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2 Answers

How to change printing cartridges


Here's how to change your cartridges: 1 Make sure the printer is on. 2 Lift the scanner unit. The print cartridge carrier moves and stops at the loading position, unless the printer is busy. printmastert_25.jpg

3 Press down on the cartridge carrier latch to raise the cartridge carrier lid. printmastert_26.jpg

4 Remove the used print cartridge. Note: If you are removing both cartridges, repeat step 3 and step 4 for the second cartridge.

Sometimes the ink cartridge carrier won't automatically move to its loading position even when the printer is on and the cover is open. Follow the steps below:

1. Unplug the printer from the power source.

2. With the cover open, hold the solid white strip that connects from the carrier assembly to the ink cartridge carrier and gently slide the cartridge carrier to the center of the printer.

3. Remove the used cartridges.

4. Load the new cartridges. Close the cover.

5. Plug the printer back to the power source.



You may also refer to this link: How to Set Up the Lexmark X3600 or X4600 Series All-In-One





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1 - Open the top lid 2 - Open the ink cartridge carrier 3 - Shake the ink cartridges 4 - Unpack the ink cartridges 5 - Remove the yellow tape from each cartridge as you get ready to install it, but not before 6 - Install each color cartridge into its corresponding color slot pressing down all the way until it "clicks" 7 - Close the ink cartridge carrier 8 - Close the top lid
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You can try this:
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2. Lift clamp and remove black or color cartridge from the holder.
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Here are links, so you can see:
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http://www.misterinkjet.com/hp57reset.htm

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