Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

2 Answers

Original supplied software not allowing printer installation

Hi, I purchased a HP Officejet 6300 All-in-One series printer yesterday and tried to connect the printer to my computer which is working on Microsoft XP. When I load the software to connect the computer to the printer I get the following messages: 'The software you are installing for this hardware disk drive has not passed windows Logo testing to verify its compatibility with windows XP'. Microsoft strongly recommends that you stop the installation. Contact your hardware vendor for software that has passed windows logo testing. Wizard also gives a message which says: Cannot install this hardware. There was a problem installing this hardware HP office Jet Device. The driver cannot be installed because it is either not digitally signed or not signed in the appropriate manner. Contact your hardware vendor. As it will be a few days before I can get back to the printers place of purchase, can you recommend an alternative means of getting around the problem, or is it back to the shop with the problem? Any help would be appreciated. Thanks, Trevor - Sydney Australia.

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  • trevorrutter Mar 05, 2008

    Thank you for your assistance Riz, it transpires that the fault lies somewhere in my computer and not the HP software, at least now I know. Best Regards for your attention and assistance. TR.

  • Mohammed Rizwan
    Mohammed Rizwan May 11, 2010

    I believe that the WHQL (Windows Hardware Quality Lab) files are corrupted, bcoz HP drivers are always Digitally signed by Microsoft.



    Thanks
    Riz

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On the off chance you have a bad disk and it has a corrupted file you can also go here and download from the website - click on the download only button and then install. If you have the same issue I would say your WHQL is corrupted.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-40459-2&lc=en&cc=us&product=1119598&os=228&dlc=en&lang=en

Posted on Feb 28, 2008

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