Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

4 Answers

The media device has either stopped responding or has been disconnected

I recently bought a refurbished Sansa c250 from Woot! It looks very nice and everything but when I open My Computer/Sansa c250/Internal Memory and try dropping a song, a "Error Copying File" pops up and says "Cannot copy [song name].mp3: The media device has either stopped responding or has been disconnected. Is this because I bought a refurbished and it's broken? Or what am i doing wrong?

I am sure my sansa is still connected.

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  • SlapHappyPap Apr 03, 2008

    Same Problem too! I got the same device from Woot! It worked once but now I get that error no matter what computer I connect it too.

  • Anonymous Jul 19, 2008

    I have an e260 that I also got from Woot and am having the same problem copying files. The error I got was "The device has either stopped responding or has been disconnected". After googling the problem, I tried the advice from person on a forum having the same problem. The said to try and copy the file to the Root Folder NOT the Music folder. This worked from me. I think the Music folder is somehow corrupt. You can delete the actual Music folder on the device and it will re-create itself. Just wanted to pass this on.

  • eclipse722 Feb 01, 2009

    I just got my Sansa View e250 from Woot.com and it's showing the same error message. I don't understand this. I will try to download to a different file and see if that helps. This sucks.

  • Anonymous Mar 03, 2009

    same problem here, "The device has either stopped responding or has been disconnected". i'm using windows vista, before i had windows xp and never had any problems.

  • Pranay Ramaul
    Pranay Ramaul Apr 09, 2014

    same problem on my phone what the solution

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Make sure you're not using the media with another program while you attempt to copy/sync it to your device.

Pretty late response, but meh.  

Posted on Aug 02, 2009

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Ok i just now had that same problem with the song ******** by Cee Lo Green. It wouldn't download it to my Sony MP3 and that message popped up saying "Sorry but this device has either stopped responding or has been disconnected" I tried redownloading the song from a different site but that didn't work and it was in .mp3 format. So I renamed the song from 'Cee Lo Green - ********' to 'CeeLoGreen - ********' and it downloaded it with no problem. So here's my anwser: try changing the name of the download file, like take out the spaces in the name, and see what it does. It worked for me so I hope it works for you. I hope I helped and I'm sorry if it doesn't work for you I just thought I'd share what I found :)

Posted on Aug 19, 2011

  • RichGamer117 Aug 19, 2011

    Ok so I just had this problem with downloading the song ******** by Cee Lo Green. Whenever I tried to download it to my Sony MP3 a message popped up each time saying "Sorry but the device has either stopped responding or has been disconnected" which neither problem had happened because I was able to download other songs from playlist onto it at the same moment. So I tried redownloading the song from another website to see if that worked and it still wouldn't copy. It was in .mp3 format so I didn't know what else to do so I tried renaming the file. I changed it from "Cee Lo Green - ********" to "CeeLoGreen - ********" and it downloaded straight to my MP3 with no problem. I'm not positive that this will work for you but try renaming the file that you're trying to download (ex: take out the spaces) and see if that works. I hope this helped and if it doesn't I'm sorry and I hope you find another way to fix your problem

  • Pranay Ramaul
    Pranay Ramaul Apr 09, 2014

    what the solution of this error

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I gt the same prob on my sony walkman

Posted on Mar 25, 2008

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I am facing some problems in uploading the music lists in my sansa c 250 player. After uploading music from the computer ,all the new songs are added in the music playlists . But after disconnecting it from the computer and refreshing the data base the sansa set continues to play the old music lists without even showing one of the new songs .Also the memory is not full as yet. Please help.

Posted on Aug 03, 2008

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Files invisible to Windows still play, can't delete.


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Try this...

Step 1: open up your sansa folder
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click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
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By default, it's always in MTP mode (Microsofts slow and crappy DRM enabled protocol).

You can force the player to connect to your computer by doing these 3 things:

1. Ensure that your player is OFF.

2. Set the Hold slider to LOCKed.

3. While holdind the "<<", (LEFT or Previous) button down, connect the c250 to your computer via the USB cord.

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THE ONLY HELP THAT I CAN GIVE YOU IS TO CALL THE COMPANY HERE IS THERE NUMBER Contact Customer Support at 1(866)SAN.DISK

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