Question about Maytag Neptune MAH5500B Front Load Washer
I keep getting the error code "nd" in the middle of my wash cycle. What does this mean? Also, the washer does not completely drain all of the water out upon completion of the cycle, leaving the clothes wet.
I get the same error code "nd" in the middle of my wash cycle, the washer does not completely drain all of the water out upon completion of the cycle, leaving the clothes wet.
This is now the 3rd time this has happened. The 1st 2 times it cost me ~$100 to have a technician come in and fix.
This time, I did it easily. For my Maytag Neptune washer, I removed the back panel (2 screws). On the bottom tray is the water discharge pump. On the output side of the pump there is a small cavity under the rubber flapper where a nickle fits perfectly. I removed the nickle, reattached the output drain line. started it up ...
and viola! the problem solved.
Posted on Jun 28, 2009
I just wanted to say thanks! Had the same exact problem with the washer showing the ND code. After researching the issue online and finding this site, I told my hubby the troubleshooting others did and bam! A quarter was in the small chamber right off the pump!!!! Reattached and am so happy and proud to say, she's working like a champ! Thanks everyone! Try this before you call a serviceman! We are completely "fix it" challenged and was able to get it going within a matter of minutes!!!
Posted on Oct 11, 2009
The suggestions here were right on !!! We took out hose off -- and looked in the pump and low and behold there was a piece of metal (dear husband is an hvac mechanic! --hmmm wonder where that came from?!) Thanks a ton for the help!
Posted on Oct 04, 2008
"nd" refers to a No Drain issue . check for rstriction in pump assy, restricted drain hose loose wire at pump, bad pump
Posted on Mar 03, 2008
Thank you so much for your posts. After reading through I printed off the suggestions and lo-and-behold there was a "Cabelas" token for games that fit like a flapper valve in the piping (my husband first thought it was a valve). Popped it out and my washer works again! Amen!
Posted on Feb 23, 2010
This was very helpful. I had the same problem--washer hanging in the middle of the cycle without draining and "nd" code showing. In my case I had to disassemble the entire drainage pump at the bottom of the washer: a rubber band had gotten wrapped up around the pump rotor, preventing it from spinning. However, it would have torn if I just pulled it through the outlet port, so I undid the inlet port also (use plenty of rags and ease it and the outlet tube out slowly, since whatever water you can't remove from the front is going to come out from there). Then the pump comes out by rotating the whole pump counterclockwise about 90 degrees and pulling up when it can't turn anymore. Then I unscrewed the three screws that hold the pump motor and the liquid enclosure together and had easy access to the rotor.
Posted on Aug 20, 2012
Great advice here! My wife and I manually emptied the water in the drum, disconnected the lines and tipped it forward. Took off the big panel on the back and then took off the drain hose from the pump. Pulled out a mangled toddler sock (ok the wife was right this time...the washing machine did eat a sock :) Thanks
Posted on Feb 08, 2014
Thank you for the posts. We had to take the rotor pump out and we had a key stuck in there!!
Posted on Oct 05, 2012
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Posted on Jan 02, 2017
SOURCE: Maytag Neptune Error COde "nd"
I had a similar problem until it finally gave up draining altogether. I took the drain pump apart and found that a quarter was jammed in the pump after it broke a vain off. I don't know how the quarter got past the basket but this was definitely my problem.
Posted on Mar 29, 2008
SOURCE: Maytag Neptune Error COde "nd"
I had the exact same problem. nd code (no-drain) at the end of the cycle and when I opened the door the machine was still full of water. I took the back panel off the washer and disconnected the drain hose from the pump. (You're going to get quite a bit of water gushing out at you so be prepared with towels or a shop vac.) At this point you should see a little rubber disc over the end of the section you just exposed on the pump. This is a little drain flap. Just lift it up and you should be able to see into the pump a little bit. At this point I poked around in there with my finger and found a hair pin stuck in the pump! I wasn't able to get it out from this end of the pump so I disconnected the big rubber boot which connects the wash drum to the pump. Then I was able to twist the pump (counter clock-wise) and release it from the washer base. I didn't have to disconnect any wires and was then able to see into the other side of the pump and pull the hairpin out. Put everything back together and it's worked fine ever since. I've never even looked inside a washing machine before but it really was really fairly simple. Now my husband really does think I'm a domestic Goddess. I said he should take me out to dinner with the money we saved on a service call!!
Posted on Mar 18, 2009
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