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Dell 946 AIO printer won't stop beeping after firmware update attempt

Hello all, I got a Dell 946 AIO printer from a friend. Working fine for friend. I have a WinXP Gateway desktop. I downloaded the driver software and firmware update from Dell. Installed the driver ok. printed alignment page ok. Tried to install firmware update...seemd to get to the end of firmware update but then printer started to constantly beep (every 5-10 seconds or so). I tried unplugging/replugging-in both the power and USB; tried restarting computer with printer on and attached and then eventually unplugged printer and uninstalled Dell printer software. Tried to re-install software but get stuck because printer still beeps when power is connected and the driver-installation software doesn't recognize that the printer is plugged in. Help! Any suggestions? Why is it constantly beeping? It is not a problem that is addressed in the manual. THANK YOU IN ADVANCE!!

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  • 4 more comments 
  • Anonymous Mar 07, 2008

    Exactly the same beeping after installing firmware. How can we reset the printer and start from beginning

  • bwmuller Apr 03, 2008

    Same problem here

  • kateinhilo Oct 08, 2008

    Oct 7 2008, same printer same problem. 4 days left on warranty - have not heard from Dell if they will replace the unit. I have respectfuly *demanded* that they do so.... There is obviously some problem with the unit OR with the flashing software.

  • Dellvigilant Nov 24, 2008

    I won't be buying another DELL AIO that's for damn sure.....

  • furious1116 Nov 29, 2008

    I have the same exact problem. I tried installing a Firmware upgrade to the printer before trying to (for the 111th time) re-installing it on Vista, which seems to want nothing to do with printers. I hate Vista with a burning passion, but this Printer is in the same boat with it (i.e. me setting it on fire and pissing on it)

  • Anonymous May 21, 2009

    wont stop beeping after installing the new firmware

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Same thing happened to me....yesterday I went online at www.dell.com to download the latest firmware & driver for my Dell 946 Printer. After downloading the firmware the printer went haywire and is rendered useless. It emits beeps and the green power light will stay lit then flash every 3 seconds or so. There is no read-out on the lcd display.
I phoned Dell only to be told I should not have downloaded the firmware and that Dell does not recommend downloading firmware. If that is the case then why is the firmware listed on the Dell site with instructions to do so? I was advised that no support could be offered because the printer is out of warranty and was told to uninstall the printer and re-install. I have tried everything, including uninstalling printer, unplugging printer, etc. and nothing has helped. I have researched online and note that this is a recurrent problem. This problem is noted in the forums section of Dell.com - I have followed directions listed in the forum section of Dell.com as noted (see below websites) but this has not fixed the problem....

http://en.community.dell.com/forums/p/19261215/19444405.aspx?c=us&l=en&cs=RC1009777&s=fed

http://en.community.dell.com/forums/t/19167220.aspx?c=us&l=en&cs=RC1009777&s=fed

http://en.community.dell.com/forums/p/19256007/19422649.aspx

http://www.fixya.com/support/t416532-dell_946_aio_printer_stop_beeping_after

http://help.com/post/233917-dell-aio-946-printer-help

Since this seems to be a known problem and the problem is actually caused by downloading firmware from the Dell site I feel it is an injustice not to offer some type of support to rectify the problem. I have always bought Dell products and advised others to do so, but with this problem I feel that I will be changing my brand that I purchase.

I will be contacting Consumer Reports - I feel this warrants some type of recall!!

Posted on Jun 29, 2009

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I just experienced this problem today. The beeping means that when you tried to update the firmware it damaged the printer internally. I would have to assume there is some kind of chip in there that can be flashed and it got cooked by the firmware update. Dell is sending me a new one.

Posted on Apr 06, 2008

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The firmware upgrade, then beeping just happened to me. A Dell tech support supervisor (after I escalated to him) said that "sometimes their firmware upgrade off their website will "burn" the printer. Since it is 1 mo out of warranty, they said they will not replace. I can assure you, I will never buy a Dell product again

Posted on Jun 26, 2009

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