Question about Dell Photo 964 All-In-One InkJet Printer
Hello all, I got a Dell 946 AIO printer from a friend. Working fine for friend. I have a WinXP Gateway desktop. I downloaded the driver software and firmware update from Dell. Installed the driver ok. printed alignment page ok. Tried to install firmware update...seemd to get to the end of firmware update but then printer started to constantly beep (every 5-10 seconds or so). I tried unplugging/replugging-in both the power and USB; tried restarting computer with printer on and attached and then eventually unplugged printer and uninstalled Dell printer software. Tried to re-install software but get stuck because printer still beeps when power is connected and the driver-installation software doesn't recognize that the printer is plugged in. Help! Any suggestions? Why is it constantly beeping? It is not a problem that is addressed in the manual. THANK YOU IN ADVANCE!!
Same thing happened to me....yesterday I went online at www.dell.com
to download the latest firmware & driver for my Dell 946 Printer.
After downloading the firmware the printer went haywire and is rendered
useless. It emits beeps and the green power light will stay lit then
flash every 3 seconds or so. There is no read-out on the lcd display.
I phoned Dell only to be told I should not have downloaded the firmware and that Dell does not recommend downloading firmware. If that is the case then why is the firmware listed on the Dell site with instructions to do so? I was advised that no support could be offered because the printer is out of warranty and was told to uninstall the printer and re-install. I have tried everything, including uninstalling printer, unplugging printer, etc. and nothing has helped. I have researched online and note that this is a recurrent problem. This problem is noted in the forums section of Dell.com - I have followed directions listed in the forum section of Dell.com as noted (see below websites) but this has not fixed the problem....
Since this seems to be a known problem and the problem is actually caused by downloading firmware from the Dell site I feel it is an injustice not to offer some type of support to rectify the problem. I have always bought Dell products and advised others to do so, but with this problem I feel that I will be changing my brand that I purchase.
I will be contacting Consumer Reports - I feel this warrants some type of recall!!
Posted on Jun 29, 2009
I just experienced this problem today. The beeping means that when you tried to update the firmware it damaged the printer internally. I would have to assume there is some kind of chip in there that can be flashed and it got cooked by the firmware update. Dell is sending me a new one.
Posted on Apr 06, 2008
The firmware upgrade, then beeping just happened to me. A Dell tech support supervisor (after I escalated to him) said that "sometimes their firmware upgrade off their website will "burn" the printer. Since it is 1 mo out of warranty, they said they will not replace. I can assure you, I will never buy a Dell product again
Posted on Jun 26, 2009
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Aug 06, 2015 | Dell 946 All-In-One InkJet Printer
Oct 23, 2012 | Dell 946 All-In-One InkJet Printer
Jun 01, 2011 | Dell AIO Printer 946
Jan 20, 2011 | Dell 946 All-In-One InkJet Printer
Nov 24, 2009 | Dell 946 All-In-One InkJet Printer
Nov 06, 2009 | Dell 946 All-In-One InkJet Printer
Aug 16, 2009 | Dell 926 All-In-One InkJet Printer
May 25, 2009 | Dell 946 All-In-One InkJet Printer
Mar 01, 2009 | Dell 946 All-In-One InkJet Printer
Jan 31, 2009 | Dell 946 All-In-One InkJet Printer
Apr 23, 2016 | Dell Photo 964 All-In-One InkJet Printer
Jul 13, 2017 | Dell Photo 964 All-In-One InkJet Printer
1,111 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: