Question about Adobe Acrobat 7.0 for PC

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Adobe 7.0.8 cant uninstall or update, can't download PDF in web browsers

Hi, I would really appreciate some help. I have tried writing to Adobe but got no reply.
My Adobe reader program crashes my internet every time I try to open a PDF through my web browser (with both Mozilla Firefox and IE). However I can open any Adobe files that are sent to me as attachments through email and I can save and open them at a later date. I tried to disable the version I have (7.0.8) but it won't allow me to and I cannot open it from 'my computer' either to try and create a document. I also tried to install the latest versions several times, but again it won't let me. The message that keeps coming up each time I try to do all of the above listed methods is "This patch package couldn't be opened verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows Installer patch package." I now just tried installing the latest version of Adobe again, hoping by some miracle it would work and a message said "The older version of 8.1.2 cannot be removed contact your technical support group." But when I go into control panel "Add/Remove Programs" only 7.0.8 is there, not 8.1.2. I've had this problem for over 12 months! If you have the answers please take me through each step in full detail, as I'm not an I.T Guru/Wiz by any stretch! Thanks in advance, Gem in Australia.

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  • gem7 Feb 28, 2008

    Gem7 again, I just posted my last comment about 15 minutes ago but thought I should say I also just tried to install the 7.0.9 version as recommended on the Adobe website because of the security problem facing the old version I have (7.0.8). It came up with a message saying "Error 1714. The older version of Adobe Reader 7.0.9 cannot be removed contact your technical support group." Same as what I said happened in my last post when I tried upgrading to the 8.1.2 version! The last time I used Adobe according to my control panel was in 15/5/2006, so almost 2 years ago now since I've had this problem so I can't restore my system to an earlier date because I haven't saved any system restore points prior to this date. I don't know what else to try, can anyone please help? Thanks Gem.

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2 Answers

I have this problem also. Uninstall doesnt work, says "this patch package could not be opened". Really a pain in the ****. Search Adobe forums and you should find a very long process to uninstall 7.0.8. Good Luck

Posted on Apr 02, 2008

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Gem7 again, I just posted my last comment about 15 minutes ago but thought I should say I also just tried to install the 7.0.9 version as recommended on the Adobe website because of the security problem facing the old version I have (7.0.8). It came up with a message saying "Error 1714. The older version of Adobe Reader 7.0.9 cannot be removed contact your technical support group." Same as what I said happened in my last post when I tried upgrading to the 8.1.2 version! The last time I used Adobe according to my control panel was in 15/5/2006, so almost 2 years ago now since I've had this problem so I can't restore my system to an earlier date because I haven't saved any system restore points prior to this date. I don't know what else to try, can anyone please help? Thanks Gem.

Ans: Click Start go to control Panel Click addorremove Option next you see more softwares list chek adobe acrobat reader then click remove then your UnInstall y or no geting this messege click yes click next remove copleted
Successfully next Restart computer you install new version okkkk

Posted on Mar 13, 2008

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