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Forgive if this is too simplistic, but 2 suggestions before digging into the laptop: Confirm that you are plugging into the headphone jack and not the mic jack. Second, try a different set of earphones - sometimes buds with a mic capability like for a cell phone don't respond the same as pure headset.
The Z11 has a four-pole input/output plug to connect the mic and the earphone. The earphone needs to be connected to the earphone jack and the mic needs to be connected to the mic input jack on the back of the computer. In other words, you should have to 3.5 mm plugs. Plugging both into the same jack will disconnect one or the other. Check your adapter, It should have two separate 3.5mm plugs. If it does, be sure they are connected to the right jacks on the computer. The headphone jack will have a headphone symbol; the mic jack will have a microphone symbol. Go to System Preferences, Sound. Select the line in preference for input and the line out preference for headphones. Just may work.
Well in this case you need to include also the infomation of your computer like brand , model and Operating system because the problem is not with the headset. Otherwiseyou can checkthesettingsright throughControlPanel-Sound then Playback and Recording configuration
On the back of the computer or front there is a GREEN Jack for the earphones and a PINK Jack for the Mike. If you have the speakers plugged into the GREEN jack you will have to pull it out and incert the headphone jack into the GREEN color jack and it should work. Hope this is of some help. Bud
I assume they checked to see that the front ports were hooked to the header on the mobo? In some cases you have 2 plugs on the header, one marked AC 97 and the other marked HD Audio. Make sure the correct one is selected in the bios. Also, on some Asus mobo you can disable the front panel audio in the bios. Check that also.
Some cases come with a Mic & speaker jack/ cable. These jacks sit within the case. Rather than using the rear Mic which is (colored pink) & speaker (colored green). These 2 colored cables run from the front of the case & out through an emty hole in the back of the case. Which you connect them to the rear of the boards Mic in (pink) & sound (green). Now you can use your front audio jacks for both mic & sound. This may sound strange but I have come across many cases just like this. Its not uncommon to have 2 front usbs & a 1394 connect on to the board as well. Without your manual I'm sorry I can not help you fauther.