While loading a new color ink cartridge, the carrier suddenly zoomed to the left, jamming the open cartridge door under the plastic printer housing. The error message says, clear carrier jam. Except I can't get to the carrier - because it's jammed off to the left, out of sight/reach. Makes a horrible noise if I press the select button. Any thoughts? Thanks.
This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.
I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The ink cartridge carrier moves and stops at the loading
position unless the printer is busy.
Press the tabs on the cartridge lids, then lift
Remove the old ink
Store the cartridges in an air-tight container
or dispose of them properly.
If you are installing new ink cartridges, remove
the sticker and transparent tape from the back and bottom of each ink
NOTE: You can use your
printer with one cartridge (color or black) at a time. To extend the life of
your color cartridge and improve printing speed, install both a color cartridge
and a black cartridge at the same time.
Insert the new ink cartridges. Make sure the
color ink cartridge is secure in the left ink cartridge carrier and the black
ink cartridge is secure in the right ink cartridge carrier.
Snap each lid closed.
Close the front cover. The front cover must be
closed to start a print job.
Open the Dell Printer Solution Center by
clicking Start® Programs or All
Programs® Dell Printers® Dell Photo Printer 720® Dell Printer Solution Center.
Click the Maintenance tab.
Click Install a new print
Select the type of cartridge you
NOTE: Specify whether the
cartridge is a new cartridge or an old cartridge (one that has been used
before). If an old cartridge is incorrectly identified as New Cartridge in the
Dell Printer Solution Center, ink levels may be
If possible, shut off the printer completely and manually move the ink carriage to where the cartridges can be swapped out. turn it back on and try again. try to see if some mechanism that holds the missing cartridge in place has swung down and is bumping into something, preventing the carriage from moving past a certain point.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.
The top of my ink cartridge had fallen off and was in the printer... I hadn't seen any paper or anything and was completely stumped, when I picked it up and heard something in there... It was hard to get back on, but now it works!
This happens, when printer is old one or it has either dried ink on carrier stall bar or some obstructions. Move the carrier stall manually 3-4 times from left to right and then take a damp cloth and clean the metal bar on which carrier stall moves. If you have kleenex and WD-40 nothing like that. Lubricate the bar, with that or some other lubrication agent. Do it once in a month, if printer is too old and/or u use a refilled cartridge. Dell is great!
i had the same problem and i'm almost positive it's because i do not have a color ink cartridge in my printer. i called the technical support and they said that both ink cartridges have to be in the carrier for the printer to work. even if one of them does not have ink in it. hope this helps. (for me too)
I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.
The problem is simple. Try inserting your old in cartridges. If the old ones work, the ink cartridges are defective. Contact Dell and get these replaced. Otherwise the printer has a problem. try cleaning the metal contacts of the ink cartridge and the ink carrier.