Question about LG enV VX9900 Cellular Phone

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LG envy phone with cracked screen

Cracked screen on a new LG envy phone. Small crack on front screen now growing
to larger crack, only owned the phone for 3 weeks now. I had about 20 phones in the
last 15 years and never cracked a screen? Was in a backpack type bag, secure. ??

Warranty doesn' t seen to want to help.

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  • scottyw Feb 28, 2008

    The warranty is good for 30 days.  They say they can't determine
    what cased the crack, but because it's external, and not "clear" that it's a manufacture's problem, they will replace the 3 week old phone, for which I just paid $140, for $50.  How is that warranty?

    They say their 30 policy means in "perfect" shape...  the 1 year is for defects, and the screen isn't covered?   

  • xyberkat Jan 21, 2009

    My husband opened his phone after being in his pocket and the lcd screen had a line across it with color banding. He's had the phone for 3 days! Verizon's customer service says the warranty only covers internal parts, not the screen itself. Paid $150 for that F*ing phone...what a piece of ****.

  • Anonymous Mar 13, 2009

    I have had it two months pulled it out of my cellphone pocket in my coat cracked screen all lines. No idea how it happened I handled this phone with care too.


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Warranty doesn't cover "physical" damage... if the screen is cracked that is physical damage.... thy do'nt care if you did it or not that is what they will consider it

Posted on Mar 25, 2008

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If you have the warranty, they have to exchange it.

Posted on Feb 28, 2008

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This is a frustrating protocol that companies need to maintain " no physical damage" it is due to idiots who abused the warranty and made us the ones who need it ,suffer . There is a way around it . It may charge a deductable and providing that your insurance covers lost or stolen producte. File the claim. I repair cell phones .a ez repair may cost 100 to 150

Posted on May 11, 2009

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SOURCE: Cracked screen

I've had my enV for about a year, now. within the first month, I cracked its screen. I have both insurance and a warranty for it, but Verizon is unimpressed-- they suggested that I either purchase a new model, or perhaps buy the enV 2. it's whatever.

Posted on Jun 06, 2008

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Posted on Jan 02, 2017

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    Cracked screen

    I've had my enV for about a year, now. within the first month, I cracked its screen. I have both insurance and a warranty for it, but Verizon is unimpressed-- they suggested that I either purchase a new model, or perhaps buy the enV 2. it's whatever.

    Feb 28, 2008 | LG enV VX9900 Cellular Phone

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