Hi there,
Performing a Reset
Soft Reset
When you perform a soft reset, the device deletes any data that has not been saved but saves any data that has been stored in memory. Try performing a soft reset if the device does not respond when you tap the display or press a button.
To perform a soft reset, use the stylus to press the reset button.
Hard Reset
NOTICE: When you perform a hard reset, you lose all the data stored and any programs you installed on your device.
Perform a hard reset if:
•You want to delete all the data stored on your device.
•You forget your password and need to clear it.
•Your device is experiencing severe operational problems and you have
already attempted a soft reset.
NOTICE: It is strongly recommended that you back up your data before you perform a hard reset. See ActiveSync Help on your computer for more information.
To perform a hard reset:
1 Press and hold the power button.
2 With the stylus, hold the reset button for about 2 seconds.
3 Follow the instructions on the screen.
Thank you for using FixYa! Have a nice day and please remember to to rate this solution.
Warm regards,
BearWeb
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