Question about HP LaserJet 2840 Printer

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Scanner error 5

I get that message above. What do i have to do, replace the scanner portion?

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  • Fredx Feb 28, 2008

    ...and how easy is that to do?

  • Fredx Feb 28, 2008

    Thanks much for you suggestions Maggie B...

    I spoke with hp online and pretty much the tech said that the scanner seems to be faulty and may need to be replaced.

    So am weighing that option now.

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Everything I'm seeing related to a 'scanner error' is saying to contact HP for service ...

You could try turning everything off (printer, computer) unplug the printer from the a/c power and the computer; wait a minute or two, and plug it all back in and restart.

Also, after you've double-checked that your cables are not old/damaged (try a new cable that you know is working -- like from another machine) to hook up to your computer -- and to rule out that it's not the computer port, you could try plugging it in to another port and see if you don't get the same results).

If none of that works, I'd check with HP -- if you're out of warranty, make sure the cost of repair is worth it --

Good Luck!
Maggie B

Posted on Feb 28, 2008

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52 scanner error


HP LASER PRINTER ERROR CODE 52 – INCORRECT SCANNER SPEED ERROR


HP LASER PRINTERS 2, 2D, 3, 3D

1. Defective cable laser scanner to dc controller. 

2. Defective laser scanner assembly. 

HP LASER PRINTERS 2P, 2P+, 3P 

1. Bad scanner motor. 

2. bad dc controller. 

HP LASER PRINTERS 3SI, 4SI, 4V

1. Faulty cable assembly. 

2. Scanner motor problem.

3. Defective laser scanner assembly.

4. Defective dc controller. 

HP LASER PRINTERS 4, 4+, 5 

1. Faulty laser scanner cable. 

2. Defective laser scanner assembly.

HP LASER PRINTERS 4L, 4P, 5P, 5L, 5SI 

1. Temporary error. Scanner startup failure.

2. Improperly fitted scanning assembly.

3. Scanner cable problem.

4. Defective laser scanner assembly.

5. Defective dc controller board.

HP LASER PRINTERS 1200, 2200, 3100 FAX, 3200 FAX, 4100

1. Temporary error. scanner rotation error.

2. Replace contact image sensor. 

4. Replace laser scanner. 

5. Replace cables to laser scanner and engine board
HP LASER PRINTERS  1100, 2100, 4000, 4050, 8000
1. Scanner start up error
2. Replace scanner cable to the D.C. controller and back to scanner. Or replace scanner cable from engine board to scanner ***'y.
3. Replace scanner ***'y.
4. Replace the engine board.
5. Replace the D.C. controller only on the 8000.
HP LASER PRINTER 2300 ERROR 52.X
1. A temporary scanner start up error.
2. This can also be the shutter tab on the print cartridge. Replace the toner cartridge.
3. Replace the scanner ***'y.
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HP LASER PRINTERS 4200, 4300 ERROR 52.XX
1. Printer scanner speed error has occurred.
2. Replace laser scanner ***'y
3. Replace the D.C. controller ***'y
HP COLOR LASER PRINTER 4600, 5500 ERROR 52.XK, 52.XC, 52.XM, 52.XY
1. Error code K - No Black Color.
2. Error code C - No Cyan Color
3. Error code M - No Magenta color
4. Error code Y - No Yellow color
5. Replace laser scanner ***'y
6. Replace the D.C. controller ***'y
HP LASER PRINTERS 5000, 5100
1. Printer scanner speed error has occurred.
2. Replace laser scanner ***'y
3. Replace the D.C. controller ***'y
4. Replace cable ***'y from scanner to D.C. controller.
HP LASER PRINTERS 8100, 8150
1.Laser scanner error/start up/rotation error
2.Replace laser scanner ***'y.
3.Replace D.C. controller board.
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HP LASER PRINTER 4500, 4550

1. Temporary error. Laser scanner error/start up/rotation error

2. Replace laser scanner. 
3. Replace D.C. controller ***'y
HP COLOR LASER PRINTERS 4600, 5500
1.Laser scanner error/start up/rotation error.
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3. Replace laser scanner ***'y
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HP LASER PRINTER 8500, 8550

1. Temporary error. Laser scanner error/start up/rotation error

2. Replace laser scanner motor.
3. Replace D.C. controller ***'y

HP LASER PRINTER 9000 

1. Temporary laser scanner error/start up/rotation error

2. Replace laser scanner.
3. Replace upper cable guide assembly.
4. Replace DC controller. 

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