Question about Epson Stylus Pro 9800 InkJet Printer

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Epson 9800 I keep getting an error that states "low paper". Which is meant for low paper on the roll. I have lots of paper left on the roll. The same error comes on if I'm trying to print sheets also. The printer is only 1 week old. Any suggestions besides take it back? Thanks

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Low Paper message on the LCD means that the media counter has been turned on and it is now at a point where the printer thinks that there is not enough paper to run a job. Here is what you need to do:

1) Turn the printer off
2) While holding the Pause Button turn the printer back on
3) Scroll down to Paper Count
4) Hit Menu to select
5) Scroll up to off
6) Hit menu again and a star will appear indicating that the Paper Count is off
7) Power down the Printer and then Power it back up

This should take care of it. If you have any other issues, feel free to contact me directly.

Sean McGettigan
sean.mcgettigan@lexjet.com
LexJet - www.lexjet.com
(800)453-9538

Posted on Feb 28, 2008

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