Good multifunction for about 1-1/2 years. Now it gives me an error - Paper Jam E. I looked and looked and there was no paper jam. Turned on and off and still getting same error. It is out of warranty, I am told and I have to drive about an hour to get it to the nearest service depot. Are there any solutions to this error?
I seem to have the same problem. The fuser was removed and checked and no paper found. There was a hard reset and still turn the printer on and paper jam E
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Re: Epson Aculaser CX11NF
Do you use a required paper substance, this also a cause of paper jump, Or this machine maybe need a general cleaning to all each parts because the sensor that cause to paper jump is not function well. You should properly seat all the parts after cleaning it. and if this not resolve then, to drive an hour to the repair tech maybe is the best solution.
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did your paper jam in E area? make sure you did not damage the sensor actuator as if you did, it will show paper jam... to check, open the rear cover and on the middle you will be able to see a small plastic , if that actuator is out of position, you will need to open the whole transport assy to repair it. It's better to have an experience tech to look at it as to remove the whole trans assy need bit of technical skill. It's only 4 screws to remove it but putting it back and not causing paper feed error is the difficult part.
you may wanna check if the paper that your using is a laser paper, check the mp tray, reload the paper and check the settings on your computer using thicker needs to match the setting on your driver you may also wanna check if your printer can do a stand alone copy so that we can identify if this a hardware issue or a driver issue.
hope this will help u
Diagram of doors should be above control panel of printer.
Lift ADF/Scanner up. Open door "C" just below it. Lift orange photoconductor lever up to release photoconductor. Lift photo conductor up towards you. Inspect for jammed paper and remove if necessary. Replace photoconductor, close lever and door "C".
Open door "E" on rear of printer and look for jammed paper and remove. Close door "E".
Last place to look is in paper tray. Take stack of paper out and look for paper jam. Removed as needed.
These are the three places i have had jams and you will only find the jam in one of them. Most likely it will be in back in Door E
open the mp tray locate 2 white plastic egg shaped piece on the ends of the steel rod gently push one or the other towards the back of the machine if the paper jam error message is on then the roller will turn as soon as you give it a push re load the paper open and close door a or e printing should resume that white piece works with the paper lift to get the paper up to the in feed roller
The problem can also be caused by a broken or dislodged sensor in the rear section of the machine. The sensor gets knocked or pulled out of place and blocks an optical sensor fooling the printer into thinking there is paper stuck when there is not. Look in the back of the machine and check the operation of the sensor flag.
I've reviewed your printer design and suspect there is truely a "paper jam" located in the process feeder. If you will follow the directions for cleaning the printer head located on page 15/16 of the link below, I bet you will find your lost paper. This printer requires a long path of travel for the printed paper to eject. The printer head is about the half-way point of its travel, so this would be a great place to investigate. http://files.support.epson.com/pdf/cx11n_/cx11n_pg.pdf
I hope this helps!