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Then Error code means that the fuser / fixing Lamp is blown or it could be the thirmal fuse is blown. It could also a bad thirmister, that may have caused the fuse to blow. One thing you can look at, will the fixing unit get warm or hot. Do you know any copier techs, as a friend. It is not a easy job to fix this problem. You have to fix it to clear it.... Good Luck
hi i am a certified Canon tech for this machine. the only thing that you can do is yank it out with force the worst that is going to happen is the ink chip connector prongs could break but they might already be broken or bent. in this case you will need to find a Canon repair center by calling 1-800-OK-Canon or by looking on their website Canon repair centers are world wide and privately owned. if the unit is less then 1 year old just find a repair center and have it fixed otherwise try forcing the cartride out and hope for the best.