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You did not post the model number. I assume it is a larger machine such as a MP9000. The SC495 is a clogged toner hose from the cup to the toner sub-hopper. If the toner system is not clogged it is a bad toner pump, or sometimes it is a bad toner sensor on the sub-hopper or the cup on top of the auger from the toner bank. If the hose is not clogged and there is toner to the top of the sub-hopper then it is one of the sensors. They are identical.
this machine is fun, in the back of the machine you may want to blow out with air, do this spairingly, if loose toner is around, it will blow all over. so you might want to do outside, the rear cover does come off, and the feed section does come off. if you feel your technical enough take this area off and blow out, and clean feed rollers
first check this site for the error codes.
The error code E020 refers to a density problem with one of the Drum Units.
ur hopper motor has jammed and it is not allowing the toner to go to the developer just open the hopper motor and put it into the developer or remove the connecter attacted to the developer. it will work . there is a gear actually on the motor which breaks.
So the only sol. is to replace, if it is under warranty caontact the customer care..
Dont forget to rate me as fixya..