Question about SanDisk Sansa e250 MP3 Player

4 Answers

Sansa e250 wont turn on, help

My sansa e250 will not turn on the screen stays black and the blue bar is responding when i spin it (lights up.) I can turn it on and it off so it does not light up and it lights up when I hit the power button to turn it on but not off


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  • imhorto Feb 28, 2008

    Hey, if it makes you feel any better...that is my exact problem too.

  • Anonymous Feb 28, 2008

    Yes even i have got the same problem.Please HELP if anybody knows the solution

  • Connor Kispert Mar 06, 2008

    That did not work.

    I need help

  • imhorto Mar 07, 2008

    Well, since my last posting...I have figured out that my solution was very temporary. I was able to get my Sansa working for exactly 2 (yes two!) start-ups and shutdowns, then back to the same problem. I have done the same procedure 4 times...each time with the same result. (I believe that the term for this is "insane"). I purchased mine as a REFURB from Actually, I bought one for each of my two kids. One works fine, the other is a waste of time. How many hours can I waste looking to fix a $30 piece of junk. By the way, switching out batteries didn't work.

  • Zaq Z Mar 23, 2008

    My Sansa e250 was working perfectly, I turned it off, and tried to turn it again but it won't turn on. I tried plugging it into the charger and it won't charge.

  • bugutl May 11, 2010

    Solution link . . .




4 Answers

This product is a pice of **** - I bought this today and have the same issue - Just trash it, and hope god saves the sandisk.

Posted on Aug 14, 2008


Hey if u r mp3 player doesn't go on,then press the power botton for 20-30 sec. and if that doesn't also works then connect it on u r computer and press it for 30 sec. I had that problem many times and it works.

Posted on Mar 24, 2008


Could you elaborate please? Do I press all buttons at once or one at a time and for how long?

Posted on Mar 07, 2008

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I found the solution to our problem!! and it is very easy. Take the 4 screws off the back. Remove the battery. Press the on/off switch and all the others on the front. Replace the battery and the screws.

Mine needed to be plugged in again, but the computer could read the Sansa and I can see the screen again. Now it is charging and I think that the problem is fixed.

Good luck!

Posted on Feb 28, 2008

  • imhorto Mar 07, 2008

    Well, my thought was, clear out any "stuck" electricity. In the past I have taken batteries out of electronic items that were not responding correctly, pressed the on/off switch and presto...problem solved. The first time I tried this on the Sansa it seemed to work, but as earlier posted, this was just a temporary solution. Maybe reinstall Sansa software and then redo this procedure? More time wasted...


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1 Answer

My Sansa e250 has hanged and only wheel light gets light is I restart the player....Plz help !!

Battery and Black screen Blue ring: Remove the back and check and see if the battery isn't fully connected
push softly but firmly on the Rubber rectangle above the battery (This is the Chip-set For the screen, and memory "Black screen Blue ring" ) and put the back on.

Jul 25, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa wont turn on

STEP 1 – Reset the device
  1. Slide the Power switch up and hold it for approximately 20 seconds.
  2. Release the Power switch once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater.

this is their instructions not mine, but i hope this helps you.

Aug 20, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

My m3 player froze while charging and now it wont turn on

I held it in the off position while at the same time pressing the menu shut off, then I restarted it. It will repair the media itself.

Jun 26, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Blank screen

make sure the battery is fully charged, then disconnect from your computer. Wait a while for the device to cool and try turning it on again. Mine took a few tries but once it sat for a while it didnt fight me again.

Apr 02, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

I turn it on and the wheel turns blue but the screen is black

Go here:


Question: How do I reset my Sansa?
Answer: Press and hold the Power/Menu button down for approximately 15

Nov 10, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250

Get the recovery tool from Sandisk Support downloads. Put it in a file you can easily find.
plug in the Sansa, once it turns on, hold the power button until it turns off then switch the hold switch at the top edge of the player to hold (showing orange) and then hold the "Record" button on the side until the player turns on with a black screen, saying it is in recovery mode.
Some people have said they had to hold both "Power" and "Record" to make it work.
Run the recovery tool software and you should be running again.

Jun 26, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sandisk Sansa goes to blank screen. No display and not working

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Mar 26, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

The Screen Stays black and the ring turns blue and thats it

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Oct 15, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Mp3 player wont play songs or anything

Only 2 suggestions here: 1) Make sure your HOLD switch is not enabled. 2) Try to update the firmware If neither of these work, time to send the unit back to Sandisk

Aug 09, 2007 | SanDisk Sansa e250 MP3 Player

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