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Can not get voicemail fax picks it up first - Computers & Internet

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Terry, just to follow up here:

To get the voicemail to answer, toggle off the auto-answer button on your fax. Also, you can get some help from lexmark in the future directly via a live chat (only during business hours) here.

Thanks again, and good luck!

Posted on Feb 27, 2008

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MY X5650 WILL SEND FAXES BUT NOT RECIEVE THEM


Are you sharing your home phone line with your fax? If so, do you have a voicemail or an answering machine connected in the same line?

If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.

If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

Dec 16, 2011 | Lexmark X5650 All-in-One InkJet Printer

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Can send faxes but not receiving them and yes there is paper in fax


Make sure the correct fax number is assigned on the printer. If you have an answering machine connected to the same line as your fax, configure it so that the answering machine picks up first then the fax. For more information, please refer to this article: Change Number of Rings on Inkjet AIO to Alleviate Issues with Answering Machines.
If you have a voicemail feature associated with the fax line, please disable the voicemail. Voicemail feature and the fax will not work together in the same line.

Jul 05, 2011 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

We can't receive a fax!!! how are we supose to connect with a phne line and the computer???


You don't need to have a computer plugged in to the Lexmark printer to receive faxes. Here's an article on How to Configure the Lexmark X7170 to Receive Faxes. Just click on this link: http://bit.ly/d643uT. If you are sharing your home phone line with the fax and you have an answering machine on the same line, make sure to configure the answering machine to pick up first then the fax machine. Voicemail feature can also block incoming faxes. Once voicemail picks up the fax, signal won't be passed on to the printer. But if you want, you can also contact Lexmark technical support to further investigate the problem.

Aug 12, 2010 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

I have a (time Warner) package deal that consist of cable vision internet telephone & voicemail. I am trying to get the fax machine to work along with these items. My voice mail picks up on the 5th...


Here's the link to download the Lexmark X4270 User's Guide: http://bit.ly/cNbUKo. If you prefer to have the printer pick up faxes automatically, I suggest you configure the printer to pickup after the 2nd or 3rd ring before your voicemail picks it up. On the User's Guide, go to Faxing, Receiving a Fax for the instructions. For more info about the printer, go through the User's Guide. Hope this helps.

Jul 12, 2010 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

Fax answers on phone calls.


Hello There. Most household all in one units cannot operate on the ring characteristcs that you are describing.

They simply operate on the number of rings before automatic pickup to the fax machine. Therefore, you will need to just change the number of rings before the fax machine picks up. In this case however, you will not be able to use voicemail, since one or the other will will pickup.

http://h10032.www1.hp.com/ctg/Manual/c01102249.pdf
Page 63 and 64 (in PDF) or page 62 and 63 (hardcopy manual) explain the process.

Ignore the information about setting higher then voicemail. That information is typically only valid if you have the old voicemail devices in your home. Most people now adays get a voicemail service added to your telephone service, in which case you cannot control the voicemail as easily.

So again, in other words you will be sacrificing your voicemail for your fax machine. Only other way around it is to get a dedicated fax line to seperate the two numbers.

Feb 26, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Receiving Fax using a phone line with voicemail on a Lexmark 5470


well, your voicemail can configure to key tone?? or have some one configuring options????

Nov 26, 2008 | Lexmark X1270 All-In-One InkJet Printer

1 Answer

Help


PLEASE CHECK WEATHER  THE RECEIVING MODE IS ON TAD/FAX ?
ALSO THE DRPD MODE IS CORRRECTLY SET OR NOT?

THESE SHOULD RESOLVE THE PROBLEM.

HAPPY FAXING

OMNIPRESENT

Oct 15, 2007 | HP 1040 Plain Paper Inkjet Fax

1 Answer

Cannot receive fax but everything else works


Is the fax receiving setting set to "auto" or "manual" receive?

Jul 07, 2007 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Setting the voicmail


Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message. If you are home. If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax. In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL. If these instructions were not clear enough, let me know and I will send you DETAILED instructions. You can find the manual here: http://www.brother-usa.com/Data/Documentation/Fax/User/UM_FAX2820_FAX2920_MFC7220_MFC7225N.pdf If you need additional assistance, please let me know before you rate this solution. Ed

Jun 29, 2007 | Brother IntelliFax-2820 Laser Fax

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