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You may need to reset or "first boot" your player. To reset the player: 1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release...
if the Sansa View is like the Sansa e200, then holding the power button for 10 or 15 seconds will force shut down the player. If it still says "connected" when you turn it back on, it might be a defective player. (most likely a defective connection.)
But before returning it to the store, you can also try updating its firmware. You can find what you need here:
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