Question about Office Equipment & Supplies
My new Kodak easyshare 5300 used to scan to computer, but it won't do it any more. When trying to scan with the software I get error message "Unhandled exception has occurred. MSG_OpENDS failed with result 1 & condition code 5 Error code 1-2010 Kodak.com/go clear?" But if I disconnect the usb cable it can scan to an inserted card. After many hours with Kodak help and getting their solutions over and over, they finally said it's not a Kodak problem but rather it's a Microsoft problem. I'm using Windows XP home on a Gateway computer. I've looked on internet for people who have solved this problem but no luck. Can you help me?
My Scanner (Barely used, not even through the first set of ink cartridges yet) was working beatifully. Then all of the sudden the same thing happened to mine...blinking lights...Power light flashing Yellow...I contacted Kodak and they had me do the same old thing...Unplug, uninstall, reinstall, restart. Nothing works...They also try and have you redownload firmware (But Hello....You cant if the printer isnt ON!) So I went back to them again to say none of it worked. They said its the print head and they are sending me another one. Ive read a lot of terrible reviews of this printer just because of the crappy print head...You would think they could fix that by now, or have 5 extras in the package when you buy it.
Posted on Oct 05, 2008
I installed updates for Vista and Kodak a couple of weeks ago. After that, the scan function on my Kodak 5300 AiO (which had always worked well) stopped working. I spent 3+ hours on the phone with two different techs in India (very nice, really tried to be helpful) trying to fix the problem. No success. I was also having the "black ink" problem and requested a new printhead. The printhead arrived, I installed it . . . now the scan function works perfectly again. Thought I'd share my story for what it's worth.
Posted on Jun 28, 2009
Maybe...I'll need access to your computer...send me an email(on my profile) and I'll walk you through it.
Posted on Feb 28, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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Posted on Jan 02, 2017
Here are the things you will be asked to try if you call support. They may fix the problems as well. Taking the printhead out and putting it back in is the big helper.
Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
(If this is a 5100, do it in the home center ->? in the top right ->Maintainence ->Clean Printhead.)
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.
Posted on Aug 19, 2008
I have tried what is suggested , I am not getting anywhere with this. I wasn't able to move my finger to the left of anything. What am I doing wrong!
Posted on Sep 22, 2008
Re-download from here:
Make sure you download the "KODAK All-in-One Printer Software (including drivers) for all 5000-Series and ESP-Series Printers" and not the "firmware".
Select to install all drivers (should be the default). Reattach the Kodak.
Posted on May 03, 2009
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