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Can't scan with Kodak Easyshare 5300 pri...
By MelSaranac on Feb 27, 2008
My new Kodak easyshare 5300 used to scan to computer, but it won't do it any more. When trying to scan with the software I get error message "Unhandled exception has occurred. MSG_OpENDS failed with result 1 & condition code 5 Error code 1-2010 Kodak.com/go clear?" But if I disconnect the usb cable it can scan to an inserted card. After many hours with Kodak help and getting their solutions over and over, they finally said it's not a Kodak problem but rather it's a Microsoft problem. I'm using Windows XP home on a Gateway computer. I've looked on internet for people who have solved this problem but no luck. Can you help me?
Same Problem
Apr 28, 2009
- printer prints fine but will not scan when pushing button on printer to scan yellow power button flashes. When I try to open software to command from printer Program will not open and error code/exception code 1-2010 appears on screen in new smaller box. When I hit "ok" software shuts down- GuestMar 24, 2009
- Two days ago my scanner worked fine. Now When I try to open the Kodak AIO Center, it says it has stopped working. I uninstalled, ran kodaks clean up and reinstalled, now it says error code 1-2010. Is this a Kodak or Vista problem? Is there a solution? (5100 all in one)- maemae1964Jan 23, 2009
- TENGO UNA MULTIFUNCION KODAK ESP3 NO PUEDO ESCANEAR, SALE UN MJE DE ERROR 1-2006. TENGO WIN XP YTODOS LOS REQUERIMIENTOS BASICOS- luis11280
Jan 21, 2009
- I tried to set up my computer fax using the Kodak scanner and now I keep getting the error code 1-2010 - pnemetzmillsJan 12, 2009
- worked fine after 3 hours of loading, reloading, removing,etc. with Kodak on phone. now today, I get error code 1-2010. mine is the kodak ESP7 Jeff Lyon- jeffthelyonSolution #1
posted on Oct 05, 2008
My Scanner (Barely used, not even through the first set of ink cartridges yet) was working beatifully. Then all of the sudden the same thing happened to mine...blinking lights...Power light flashing Yellow...I contacted Kodak and they had me do the same old thing...Unplug, uninstall, reinstall, restart. Nothing works...They also try and have you redownload firmware (But Hello....You cant if the printer isnt ON!) So I went back to them again to say none of it worked. They said its the print head and they are sending me another one. Ive read a lot of terrible reviews of this printer just because of the crappy print head...You would think they could fix that by now, or have 5 extras in the package when you buy it.
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Solution #2
posted on Jun 28, 2009
I installed updates for Vista and Kodak a couple of weeks ago. After that, the scan function on my Kodak 5300 AiO (which had always worked well) stopped working. I spent 3+ hours on the phone with two different techs in India (very nice, really tried to be helpful) trying to fix the problem. No success. I was also having the "black ink" problem and requested a new printhead. The printhead arrived, I installed it . . . now the scan function works perfectly again. Thought I'd share my story for what it's worth.
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This Problem Also Relates To:
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6 Other Users Have The Same Problem - Continued
Comment by Guest, posted on Apr 22, 2008
I am having the same problem with scanner and copier AIO software, will not scan or copy, get the same message MSG_OPENDS. I have been working with Kodak for 7 months and they came back and said it was my computer.
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