Question about Logitech QuickCam Express Web Camera

1 Answer

I bought a Logitech Quickcam, but the colour is very poor and the camera freezes and when I am speaking to someone it does not allow any movement as it freezes immediately so I cannot see what the person on the other side does. Did I do something wrong with the setup. thank you Riana

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  • Sergio Scalfaro
    Sergio Scalfaro May 11, 2010

    can you give the model of your webcam?
    Sergio

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1 Answer

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  • Master
  • 818 Answers

Here find your solution
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=54&p_created=1083862182&p_sid=uSkTavZi&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjI2LDIyNiZwX3Byb2RzPTg0NCw1JnBfY2F0cz0mcF9wdj0yLjUmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9Mw**&p_li=&p_topview=1


Posted on Feb 29, 2008

  • Sergio Scalfaro
    Sergio Scalfaro Feb 29, 2008

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>- -->











    Computer freezes when I use try to use my camera









    Detailed Description






    My computer freezes every time I use my camera. What can I do?












    Answer






    Normally
    if a camera freezes after a few seconds, it is related to the USB
    chipset you are running. Some chipsets do not have enough bandwidth to
    support a camera. Make sure you are plugging the camera directly into
    the computer while testing and unplug any other USB devices you may
    have except a keyboard or a mouse.
    To resolve the issue, we recommend using the USB troubleshooting steps detailed in Troubleshooting USB Issues.
    If
    you have the same issue but do not have the USB chipsets discussed in
    the document, please make sure you have the latest version of the
    Logitech camera software AND the latest version of DirectX.
    You
    may also want to slow down the hardware acceleration. To do this, right
    click on the desktop and choose Properties. Click on
    Advanced/troubleshoot. Lower the hardware acceleration, apply any
    changes and try the camera again.
    If you are running Windows XP,
    please make sure you have the latest sound card, video card and Windows
    XP updates. You can get the sound card and video card updates from the
    card manufacturers or PC manufacturers web site. You can get the
    Windows XP updates from Microsoft.
    With the release of any new operating system, we suggest that you check
    for updates to the operating system and hardware drivers. These updates
    can resolve many video streaming issues.

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1 Answer

Ok i have a Logitech webcam and it used to work fine. But now when i try to show someone my cam my whole computer freezes unless i unplug the cam. How should i undertake fixing this problem?


try to follow:
1. unplug the camera and uninstall the driver
2. download the updated version from here:
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3. plug the webcam back

I have to tell you that this type of behavior (the freezing) usually means that the component is busted.
did water touched it by any chance?

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I have a expensive webcam as my main one and a cheap webcam as my less used one and my cheap one does exactly the same thing

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http://www.logitech.com/index.cfm/435/352&cl=roeu,en
Sorry
Sergio

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Assuming you have enabed audio in the camera and Live software, there may be a problem with Windows Live, so uninstall and re install to try again. If you have a limited amount of memory and are running other programmes, that can cause the programme to freeze up. Make sure that Windows Live is allowed in your firewall programmes and antivirus programmes, as they may stop you from conferencing. Last of all, we can assume the person you are speaking to has not got the volume muted or too low in your video box, which can happen at times, or the problem is with that persons programme and not your's.

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