How can I open up the scanner? It seems like there are no screws and I've tried wedging with a flathead with no luck. I got the control panel off, but cannot get to the inside. I see screws in there, but cannot access them. Is there a way to remove the glass? I do not want to accidentally break it. I already move the switch on the bottom to the unlock position.
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My solution was that Epson Scan was set to connect via network instead of local. (All was working fine, then it quit-something changed this setting) Try this, go to start, choose all programs, choose Epson folder, choose Epson Scan, choose Epson Scan Setting. In the pop up box set the connection to local or network, whichever is appropriate. Close the window and open photoshop and all works fine. It could be that your problem is the opposite of mine- I try switching this to the other setting even if the change is wrong, then switch it back to see if that works too.
Remove the transparency adaptor from the scanner bed (unscrew the two smaller screws, then slide back and off) and then remove the glass (and plastic frame) of the transparency adapter (there are six screws).
By the hinge there is a small white plastic switch. Usually the transparency adaptor hits this when it's closed, letting your computer know that it is ready to scan. What I did, as bcvideo did, was take duct tape and firmly taped the switch to the side of the transparency adaptor, using several small strips of tape.
The scanner works well now. You may need/want to put something on top of the scanner if it does not fully close.
There are two locks on the scanner. One on the top right corner of the inner lid that locks the transparency assembly. The other for the bed is located on the side of the right hinge. Just turn them with a flathead screwdriver.
the problem is that the scan sledge gets stuck if arriving at end of screw. To fix:
Open scanner by unscrewing the four screws in the back - this will allow ypu to slide the sides slighly backwards and then remove. Then take the plastic front of (press the plastic tap on top with screwdriver). You will the see a small brass screw center bottom at the front. Loosen this a few turn and try again (you may have to try a few times)...
Based on your post/description, there appears to be a mechanical problem with your scanner. It would seem that something is blocking the moving part of the scanner internally.
Should you wish to give it a try, you have to open the scanner. Chances are you have to invert with the bottom up to access the screws. There might be 6-8 screws with plastic locking at the sides. Upon removal of the bottom plate, the interior of the scanner would be exposed. There should be practically nothing inside except for a movable bar that is held in place on one side by a guide rail and a plastic toothed belt on the other end. Near the topend would be an electronic board. Check that there is no blockage on the guide rail nor on the path of the roller or the toothed belt. Since this sound more of a mechanical problem (due to the "loud sound" that you heard), it should be visually detectable.
Good luck and pls post back how things are or should you need further information. Kind regards from Batangas.