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Drain and spin cycle

I am unable to use the drain and spin cycle. Somebody please help.


My washer will not drain. It spins and sounds normal, but the tub is full of water. It is a front loader. I have tried to rerun the entire cycle. I have also tried just setting it for "final spin." Nothing seems to work. Please help!

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  • rlfie Feb 27, 2008

    It is a Kenmore front loader. The model # on the machine is 417.42042100. It was purchased in early 2002. Thank-you for your help!

  • Jeff Rockwell
    Jeff Rockwell May 11, 2010

    What is your model number and/or brand of washer? I'm familiar with most Kenmore, Whirlpool, GE and Fridgidaire model front loaders.

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  • 5,911 Answers

Okay...the problem may be that you have something caught in the drain pump preventing the impeller from turning. Or, the pump itself may have stopped working. If you experience a problem where the washer does not drain or the drain pump makes excessive noise, here’s the information you need to check the drain pump:

Please read ALL instruction before attempting.


1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the screws at the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located under the wash tub (it is the only pump this washer has).
4. The pump can be removed and the housing taken apart to clean out the impeller trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and place them under the pump. Remove one of the drain lines and allow water to drain. If the tub is still standing in water (as you stated) bail as much from the tub before removing the drain lines from the pump (if you are using the towel method for collecting water).
6. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
7. Clean out the pump thoroughly and reinstall the housing cover. Make sure the cover is snug, but do not over tighten.
8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
9. With the bottom panel still off, plug the washer back in and select a wash cycle. Allow the tub to begin filling and check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping.
10. If there are no leaks, you can stop the wash cycle at any time and select a drain cycle. If the drain pump works normal, reinstall panel and tighten screws.
11. If your pump still does not run, more than likely, the impeller motor is damaged and the entire pump must be replaced. The motors typically are the part that fails on this pump. Follow the previously mentioned procedures for removing water from the wash tub.

NOTES:
a. Your pump is item #916709 at repairclinic.com. Or part number 134051100 at searspartsdirect.com. Just type in your model number in the search menu and a parts index with pricing is made available to you. the pump is listed as an "askoll pump" under the "Tub" header at the Sears website. HINT: Sears has it a little bit cheaper.

b. It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.

I hope this information is helpful. If you have any questions/concerns, please post back with your comments. Good Luck.

Posted on Feb 28, 2008

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