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You need to make sure you are connected to a 2.0USB port if your computer is not IDing it try a friends computer or a labtop...Download the sansa update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe).to a flash drive so you can download it to the friends com or lab...Make sure it's in msc USBmode in settings...Then try with your computer;......