Question about Acer TravelMate 613TXV Notebook

3 Answers

PlatinumPAS ? preboot authentication services verify please insert a valid smartcard

I unplug my cmos battery from the mainboard, after plug it back and try to on my computer, but cannot load windows, but show "PlatinumPAS – preboot authentication services verify please insert a valid smartcard"..... wat should i do????? i wan to try to reset CMOS, but i dont know how to do it... pls help!!!!

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  • Stolea Mar 10, 2008

    I had to open the 613 up to get some fluff out of the cooling fan. After I put it all back together, I got the the same Smartcard message.
    I bought the computer secondhand at an auction and it has worked fine for the last 3 years. Of course I don't have a smartcard or anything else that would have come with the computer. I called Acer and they basically told me to buy another laptop. Very helpful that was!.
    How do I get this thing off. Its my computer and would like to be able to use it again.

  • Stolea Mar 10, 2008

    Addendum to previous posting:
    The smartcard prompt won't let me do anything and doesn't ask for an emergency disk. If I tap any key after the 4th or 5th time it says "too many retry. System blocked"

  • beloukel Apr 03, 2008

    Hi, I've the same problem, after unplugging my cmos battery thre's this message "PlatinumPAS – preboot authentication services verify please insert a valid smartcard"
    Can someone help me please ?

    Please email me.


  • Anonymous Apr 14, 2008

    Hi, I've the same problem, after unplugging my CMOS battery there's this
    message "PlatinumPAS – preboot authentication services verify please
    insert a valid smartcard"

    Can someone help me please ?


  • Anonymous Jun 11, 2008

    where buy smart card

    my email :

  • Anonymous Aug 27, 2008

    PlatinumPAS ? preboot authentication services verify please insert a valid smartcard problem

  • skyemperor Oct 08, 2008

    i hav sam prob but at the tim of login can u help me to omit this prob....

  • hakeem basha Oct 21, 2008

    PlatinumPAS ? preboot authentication services verify please insert a valid smartcard problem, and notify you when a new solution is offered.

  • Anonymous Jan 07, 2009

    help me



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Under the keyboard have a switch. Set the key number 3 in "ON". that's all folks.....

Posted on Apr 12, 2011

  • Dmytro Zhavrotskyi
    Dmytro Zhavrotskyi Mar 31, 2018

    Do you have a photo of that switch? Can't find it


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If The installer will prompt you to create an Emergency Card, a
temporary replacement of your SmartCard, in case your SmartCard
is unavailable (lost/stolen).

Note: To use the Emergency Card to regain access to Windows,
press Alt+Ctrl+E while the PlatinumSecure screensaver is running and then insert the Emergency Card. If you lose both your SmartCard and the Emergency Card, bring your computer to the nearest service center and ask them to reissue you another Smart card.


Posted on Feb 27, 2008


Look this page:
under the keyboard have a switch

Posted on Jul 09, 2008

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Hi, i have a acer Travelmate 612TX. The bios battery was out of order. After i replaced the battery the computer displays the following message: "PlatinumPAS: PreBoot Authentication Services...

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