Question about HP DeskJet 950c InkJet Printer

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Printer refuses to print Error Message

My HP Deskjet 950c Inkjet refuses to print. The error message is: "incorrect black ink cartridge". I have the original cartridge in the machine but I am using a refill kit. I have refilled the cartridge before and it has worked fine but now it refuses to print and keeps on giving me the same error message.
Can you please assist.
Many thanks
Mrs A De Villiers

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I suggest you inspect the bottom, to see if anything is compromising the connection pad.

Posted on Feb 27, 2008

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Yes, there a few items you need to consider with respect to HP 61 (or 61XL) cartridge errors messages on any HP Deskjet 1000 through 3510 printer model:
If you get an HP 61 / 61XL integrated ink cartridge refilled (i.e. currently offered at Costco or Frys today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels cannot be reset (HP has a smart chip embedded within the nozzle plate at base of ink cartridge which counts the drops and then registers as empty).....so you'll just need to live with it and ignore ink low, non-genuine, counterfeit messages and similar while you are using these types of aftermarket supplies. The first video below provides an overview of this low ink phenomena.
If the new (or refilled/reman/compatible) HP 61 / 61XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance. Ensure you press OK or Cancel up to six times to clear out the printer error log.
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HP Deskjet 1000-3056 Printer Models -- HP 61 Ink Cartridges Tap 41 Diagnostics Test
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