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Could be several reasons:
- Selected the "Night cycle" program (means standing with the drum full of water, reason: too much noise in the spin cycle)
- Set to the "Rinse hold" (means standing with the drum full of water, reason: wrinkles on the clothes)
According to your description I think that this is not a failure otherwise error E20 will be appears on display.
Once the washing programme has come to an end, END illuminates on the programme progress display.
If RINSE HOLD was selected, the display beside the START/ PAUSE button flashes. 1. After a rinse hold, the water must first be pumped out:
- Either press the START/PAUSE button (the water is pumped out and the washing is spun according to the completed programme;
After the START/PAUSE button is pressed again, the spin speed can still also be changed during spinning), or
- Turn the programme selector to PUMP OUT and press the START/PAUSE button (the water is pumped out without spinning),or
- Turn the programme selector to SPIN or SHORT SPIN and press theSTART/PAUSE button (the water is pumped out and the washing is spun or gently spun).
At the end of this programme step, the END indicator will illuminate. 2. Open the door.
As soon as the DOOR indicator lights up green, the door can be opened.
You can choose the right programme for any type of laundry following the descriptions on the washing programme tables (see «Washing Programmes»).
Turn the programme selector dial to the required programme. The programme selector determines the type of washing cycle (e.g. water level, drum movement, number of rinses) and the washing temperature according to the type of laundry.
The pilot light of button 8 starts blinking.
The selector dial can be turned either clockwise or anticlockwise. Position "0" to Reset programme/ Switching OFF of the machine. At the end of the programme the selector dial must be turned to position "0", to switch the machine off.
If you turn the programme selector dial to another programme when the machine is working, the yellow pilot light of button 8 will blink 3 times and the message Err is displayed on the display to indicate a wrong selection. The machine will not perform the new selected programme.
Clearly your machine isn't performing as promised and perhaps should have been sent back to the supplier as defective within a reasonable time.
Modern cold fill washers use less water but modern detergents are quite effective, though in spite of this the programmes of necessity are extraordinarily long, initially the main complaint of new users who felt something was wrong when the shortest programmes were taking around an hour and longer programmes the equivalent of a short holiday...
I suggest you read the instructions thoroughly to ensure you are doing everything correctly including using enough detergent. When you are certain the machine is faulty you should contact the supplier if still under warranty or the service engineer if not.
You can check that pump filter which is behind the base plinth, also check that the water entering the machine is at a reasonable pressure. If the machine is taking a longer time to wash and both inlet and the outlet of water is ok, it is more than likely a wash side heater fault. Basically, you set, for example. a 40 degree cycle, the heater does not operate and the water never reaches the required temp, the machine ventually times out on the heat phase and then moves on to the rinses or aborts to the end of the cycle.
The main things that will affect time on any programme are the flow rate of water coming in, flow rate of water being pumped out and the temperature of the water coming in and the amount of heating required to be able to run the chosen programme. If the water is colder coming in then it takes longer to heat up and hence the programme takes longer than expected. If there is any blockage in the outlet pipe or blockage in the filter or pump it takes longer to pump out the water at each cycle and therefore the programme takes longer.
It has a wide variety of wash programmes for white cotton, colourfast cotton, polyester, non-colourfast cotton, wool blends and wool itself. These standard programmes take from an hour and a quarter to three-quarters of an hour to complete. There is also a quick wash programme lasting just under half an hour for lightly soiled items and a pre wash soak for heavily soiled items.
The machine has four buttons providing extra facilities that can be set independently of the main wash programmes to give you a more comprehensive range of settings. There is a rinse hold button, which I find extremely useful. When set this holds the clothes in the final rinse water until you are ready to unload the machine. You then release the button, let the machine go through the final spin and then you can unload the machine. It means that you don’t leave damp washing in the machine for the time between the cycle finishing and you unloading the machine, which would make for very creased clothes.
There is also a button to depress if you want to use the super rinse facility. This merely increases the volume of water in each rinse so that the clothes are rinsed more fully. I have never used this particular facility, as the ordinary rinses are fine for my needs. The next button allows for a slow spin. I find that this one is really useful for the items that I need to iron as it means that they don’t come out of the washing machine as creased as they normally would on a faster spin. The only problem with this is of course that the clothes are not as dry as they would otherwise have been.
The final button is used to set the economy wash feature. This means that the washing machine’s own heating system is not used and the wash is done with the water at the temperature entering the machine from your hot and cold water tanks. This of course means a cooler wash so it’s only suitable for lightly soiled items. The door remains locked during the wash programmes so that it cannot be opened accidentally and it can be locked when not in use too if you have small children who might get into mischief!
The other big selling point for this particular model is that it gauges the size of the load and uses the correct amount of water needed eliminating the need for the half-wash programme. This also means that it is both water and energy efficient
button selection : To select an option press the button and you will see a light come on above the button. Press again to cancel and the light will go out. You cannot alter the options once the machine is running. Note : remember to cancel buttons after use!
As you look at the machine
Left hand button... Rinse Hold.. use this option to Help reduce creasing of delicate or synthetic fabrics by holding clothes in the final rinse water. The rinse hold light will flash to indicate that the programme is holding final rinse water. Complete the final spin by pressing the Rinse Hold button when light is flashing.
This is not available with Wool or Spin only programmes.
Middle Button.... Energy Save... use this option to save money and time on lightly soiled loads. This is not available with the Quick Wash, Rinse and Spin, or Spin Only programmes.
Right Hand Button .... Super Rinse... use this option for Large Wash loads and items for young children or people with sensitive skin. This option increases the water level for the first two rinses. This is not available with Cold Wash, Rinse and Spin or Spin Only programmes.
Copied from my Hotpoint FEW12 user instruction sheet.
Hope it helps.
What is the temp of the water coming in to the unit. If it is not hot enough some machines heat the water up to a prescribed temp before washing, rinsing etc..... Could be a problem with the sensor too...let me know,