I am 80 years old , and cannot use this Xmas gift because there are NO clear directions within the one page "manual ' - can barely see the small icons and print- can you please send me a detailed guide re saving photos in the camera , and downloading them onto my laptop , I have done the original downloadfrom the disc - please help as I really want to use this camera all summer .
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This camera ought to be under some kind of warranty if it is less than a year old, but I have no idea what that warranty might be. In the UK, normally within the first year you can return faulty items to the place where they were purchased for some kind of remedy. Elsewhere, you may need to apply to the manufacturer. You would need proof of purchase, and maybe the warranty documents, which your son may still have.
However, from your description of the problem, the retailer or manufacturer or service center may take the position that the camera has been damaged by dropping it or similar, which would not be covered by a warranty. Perhaps it would be covered under a household insurance policy.
Fixing an item like this is not always economic, particularly if you have to pay for it yourself. Even under warranty, the manufacturer will often just replace it with a new item rather than try to fix it. Perhaps you should look for a new camera, or let your son know that you are having another birthday this year!
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dang I thought it was just me. I put so many brand new batteries in the camera,all kinds, no matter what it completely dead in about 2 minutes.. its frustrating b/c I got the camera last year as a xmas gift, so I really thought I was just an idiot when it came to operating the camera.. glad to know its just a crappy product; I still don't have a resolution though... sorry