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Is this a new router - or should I say did you only have the one computer hooked to the modem until now? Some ISPs use the MAC address of the installed PC to assign the network IP address. Since the Router will have a different MAC address, the modem will not recognize it. ISPs use this as security, but it makes networking impossible. However, most routers have a feature called MAC spoofing, which allows the Router to fake the modem into believing it is the computer originally attached to the modem. On newer routers this is a feature that can be automatically done during the setup wizard. You need to have the original PC hooked to one of the router ports (not WAN or INTERNET) and when the router asks you if you want to use the MAC spoof, say yes.
Connect the Westell wireless to the Zhone as if the Westell is the PC that used to be connected to it. Then connect the PC (through any available port) only to the Westell. That's the WIRED connection. For the wireless to work, after connecting through the WIRED connection, there should be a CD that came with it that will help you configure the wireless.
If your computer is able to go online through the modem Then you need to connect the computer to the router ad the modem to the router. open the set up page of the router and change the settings of the router according to the ISP. Click Here for step by step by instructions
Westell makes a line of broadband home networking products that enable
residential customers and users in small businesses to access and share
broadband services. These inexpensive DSL router/modems offer
multi-users Internet LAN access for home or business applications. The
Westell router/modems allow you to have the benefits of the "always on"
high-speed broadband Internet connection without losing the ability to
receive voice calls over the same phone line.
one end of the Ethernet cable to the computer's Ethernet port. Connect
the other end to the Ethernet port on the back of the Westell router.
the barrel end of the router's power cord to the connector labeled "12
v" on the back of the router. Plug the other end of the power cord into
a wall outlet.
Connect one end of the DSL phone cable to the DSL line jack on the back of the router. Connect the other end to the wall jack.
Wait for the Ready and the Link LEDs to glow steady green. The router is now ready to use.
If you have ADSL (high speed over the internet) you might have to clone your mac address or call your provider to reset the mac address assigned to your modem. If you have Cable internet most of the time just resetting (power cycle) the modem will fix the issue.
If you are on cable internet, you need to perform MAC Address Cloning. Access the router's setup page using your main PC, under SETUP tab, there's a sub-tab called MAC Address Clone. Enable that and click on "Clone My PC's MAC" then click on Save Settings. Power cycle the router and the modem. You should be online after that.
Okay, well something is obviously wrong. This is how it should be connected. Internet to modem, then with an Ethernet cable, connect the modem to the router (jack1) then with another Ethernet cable, connect the router (jack2) to the computer. If you are still having problems, then contact your company to see if they could walk you through it, or if they needed to set things up. Also, where are you connecting your laptop from? Is it very far from the router? Perhaps your router's signal strength isn't great enough? (This would mean getting a new, more powerful router.)