Question about Cuisinart Programmable Espresso Maker

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Cuisinart programmable espresso maker em-200C

The machine was received almost 45 days ago. I use it every day on average 3 times. About four days ago, after using the machine to extract a double shot (using the preprogrammed default time) the machine just started pumping water from the reservoir into the dip tray. I pressed the power button and the lights did stop flashing, but the pump continued even though the tray filled. I unplugged the machine for about 2 min but when it was plugged in again it continued to pump (without even hitting the power button).

I left the machine unplugged for the next 24 hours. During that period I attempted to contact a Cuisinart Authorised Service Centre in Canada. There is only a continual voice message loop to direct inquiries to Cuisinart Customer service to Authorised Service centres. Apparently there are none in my province so I phoned one in Nova Scotia which is continually "busy right now". no responses yet. How do I get Authorised warranty service done in Newfoundland, Canada? The next day I plugged in the machine and it powered up without starting the pump. Lights were flashing and all looked fine. I used it for 2 days without noticing any problems. Today after turning the machine on, prerunning an empty filter (ok) as I used the water wand (steam was not selected) to clear its tip, VERY high pressure steam and water expelled from the wand. Usually it has been a stream of hot water. I stopped the water and pressed the single shot button (using a half filled double shot filter). A mixture of steam and water and coffee was forced through filter for the preprogrammed single shot time. The lights flashed and then only the power light continued on. The machine at this point was noticeably very hot to the touch. The power button turned off the light but would not turn the light on. I unplugged the machine anyway. I left it that way for the last 6 hours. I plugged it in and it did not power up with a button press. I repositioned it on the counter and plugged it in again and it powered up (using the same power outlet again). I ran a test with the portafilter attached and a proper stream of water was passed through it, the lights stopped and the pump continued going like happened a few days ago. It is unplugged now. Any help available?

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  • 3 more comments 
  • ovni Dec 30, 2008

    Have the same problem, brand new machine

  • M_Imperator Jan 09, 2009

    My machine is less than 2 weeks old, but it only pours 1.5 oz shots. Whether you hit the manual, single or double button, it pours 1.5oz. I tried to program it, but it doesn't continue to pour until I press the button again, it stops after 1.5 oz.

    Frustrating, when my wife like a STRONG latte! 5-6 oz...

  • Anonymous Mar 27, 2014

    Red light went on. Poured half vinegar and half water and pushed start followed by doing the same twice again with all water. Unplugged and waited 10 minutes. Plugged in, but now no power.

  • Anonymous Mar 30, 2014

    My brewer starts to stream water but then stops. If I unplug the machine, plug it back in and start over, it does the same thing.

  • Anonymous Mar 31, 2014

    I have turned the power on and off plugged and unplugged, switched between settings ...

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Currently, both my manual and steam button are flashing. No idea why. Any help?

Posted on Feb 29, 2008

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