Question about Canon CanoScan D1250U2 Flatbed Scanner

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Scanning When trying to scan or copy I get the message that I must 'release the lock button, reconnect the USB cable and close the lid'. I have done all of that - the lock button wasn't on lock either. However, it still won't scan - what else should I do. Thank you for any help. Janet

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  • Anonymous Aug 05, 2008

    When trying to scan or copy I get the message that I must 'release the lock button, reconnect the USB cable and close the sanner driver. I have done all of that - the lock button wasn't on lock either. However, it still won't scan, I have checked wether the carrier moves and it only moves about a centemitre. Any suggestions on how I can get it to work please.



    Michael

  • MistyBlue51 May 14, 2009

    I have the same prob carrier doesnt go all the way across and gives the same prob error as others have

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  • 26 Answers

Sounds like the carrier might be jammed, lift the lid and plug the scanner in, see if the carrier assembly moves ?

Posted on Feb 28, 2008

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First of all, here is a link to the main ONLINE SUPPORT page for your model:

http://www.usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan_5000f

And here is the direct link to the User's Manual Quick Start Guide:

http://gdlp01.c-wss.com/gds/6/0900003506/01/5000Fquickstartguide-e.pdf


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Awful noise


Please try the following to resolve your issue:
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