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You need to use the supplied Sansa Media Converter program to convert videos and photos to a format the Sansa can handle. If you don't have the SMC, you can download the Windows version from http://www.megaupload.com/?d=3IPZO6Q0
For everyone having e260 problems here is the answer. First make sure that you have your usb mode on msc before plugging in to the computer. Then go to folder options and select show hidden folders. You now have access to the music folders and can delete music. You can create a new folder or use the music folder for your music. To prevent future problems go to properties on the hidden folders and unhide them.
the sansa media converter is only used for videos and pictures.
for song you go to my computer and u will see that it says sansa e260 you click on it then it will have files for music vieos pictures and recoding click on music and drag ur music on to it.