Question about GE GSS20IEM Side by Side Refrigerator

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Fridge not cooling

The back of freezer has built up frost. What do I need to do??

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  • lcbdeb Feb 27, 2008

    Well I defrosted the refer and all seems ok. The refer has started cooling again. When I pulled out the refer there was alot of dust build up on the back. Do you think this could also be the cause of something going bad? I will have to go and buy jumper wire w/clips and a meter to check out. I know that this dang refer had done this before 2 years back but I couldn't remember if the company that came out to fix changed out a part. I will go ahead and buy the part since it more than likely will be the problem. Thankxs for the fast response!

  • lcbdeb Jun 21, 2009

    okay so it's been a little over a year and the heater went out again. Haven't pulled it out yet but it's doing the same thing it did before. This is the 3rd time it has happened in the last 7 years we have had the refrigerator. Why would the heater go out so fast? Any help would be great! It would be nice to fix the problem once and for all.



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Icbdeb, more than likley your defrost heater failed. To make sure you want to go to the board located on the back side of the refer. Unplug the refer. Remove the cover. On the board you will see a 3 pronged blue harness. It will say line, comp, def on the board. Leaving the harness on,.take a jumper wire with clips and jump line to def. (defrost). Plug the refer back in. This will send 120V to your heater. In the freezer comp. remove the back panel, the heater will be on the bottom of the evaporator. After jumping line to defrost, see if the heater comes on. If it doesn't get a meter and see if you have `120V to the heater. If you do, the heater is bad. Part number WR51X10032. Look it up at to see what your after.Easy job. Catriver.

Posted on Feb 26, 2008


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