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does the "door locked" light ever come on? if it does, you may be able to get away with just the wax motor in the latch assy. Usually this call requires a control board as well. A bad board can be confirmed by looking for a burned resistor on the board itself(in the console) remove the screws along the top of the console and rock the console forward. The back will remain in place with some components attached to it. there also should be a tech sheet stuck in there with some diagnostic tests on it
if you open the dispenser door on top of the washer, and feel around the front you should find a little green ripcord. pull on the cord until the door releases. most likely the wax motor in your door latch is fried.
there 3 screws on the back u take off but to take door latch off u dont need top off u open your door take the spring off the front of your boot then remove the screws from door latch reach back there behind boot unplug put new in and put back togather
you have a door latch problem. the reason you can still push on the button is because this particular washer has a time delay function. i would recommend taking a look at the latch itself and possibly the wax motor that runs the latch.
latch open it means your latch on your door is not connecting It happened to me when I switch the door to open the other way your washer wont start or will stop mid cycle if the connection isn't made it is simple to fish hopefully you haven't already paid for someone to come to fix it :)
Check latch mechanism for alignment. Often operation of machine loosens latch mechanism causing internal switch for "door open (or ajar)" preventing rinse or spin cycle. Opening and closing door presses latch mechanism closing internal switch allowing for continue processing to rinse or spin cycles.
Try unplugging machine and then plugging back in see if that resets it. Also if you still cant get it unlocked there is a emergency latch release. Remove the 4 phillips head screws holding dispenser trim/lid. Now look in in front of (closest to door) now look for what appears to be a weed eater line (it should be green) pull gently and it should release door. Hope this helps get to your sons socks.