Acer Aspire 5500 5570-2609 Laptop Logo
Posted on Feb 26, 2008
Answered by a Fixya Expert

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Acer Crystal Eye Web Cam

I haven't touched a single setting in my computer but I went to connect to a web conversation and my computer simply says "Camera not found". Its not even there in the hardware. What may have happened and how do I fix it?

When I click on the icon to start the Acer Crystal Eye webcam I get a message the program isn't working and Microsoft will notify me when there is a solution. I have an Acer Aspire 5520. I got the laptop for Christmas and the webcam worked. I didn't use it for about 3 weeks. When I tried to use it about a week ago the problem started.

  • 3 more comments 
  • DebCi Feb 27, 2008

    No I have not added any new software.

  • DebCi Feb 27, 2008

    No I have changed a thing.

  • DebCi Feb 29, 2008

    Thank you - I fixed the problem. It seems you have to empty your pictures folder to make the web cam work. I think Acer should come up with a better solution. Apparently there is a conflict with the web cam on the Acer laptop when you have pictures in the picture folder. They should fix the problem instead of telling users to creating a new folder for your pictures.

  • lala385 Jul 18, 2008

    i have an acer aspire 5520 my crystal eye webcam has sstoped working ...i also uninstalled it...i downloaded the application but dont know wat 2 do from there ...how can i get the web cam back?

  • Anonymous Dec 02, 2008

    web cam stoped

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1 Answer

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  • Posted on Feb 27, 2008
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Did you update any software? and as my 800th solution, you are entitled to a complementary TuneUP via our Shared Screen Service..send an email to the one listed on my profile.

  • Anonymous Feb 27, 2008

    ok..send an email to my profile address, and I'll send you some instructions so we can do a Shared Screen Service call, ok?

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Acer Crystal Eye Web Cam

Acer usually has 3 kinds of drivers, the chicony, bison and suyo webcam drivers. just download all three of them and try them one by one. chances are one of them will work.

:) cheers
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Possibly webcam driver is not installed, go to: http://support.acer-euro.com/drivers/notebook/as_4720.html, choose your operating system Windows XP or Vista and download webcam driver then install it and reboot you laptop.
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try to check in the control panel> scanners and camera. and try to play with the settings.

or

go to msconfig and click on the startup tabs and then click enable all then reboot your notebook.


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If it isnt listed under hardware then something may have happened to cause the computer to delete the file "virus protection or firewall" and it may be that your computer just isnt reconizing the software anymore. if you have an installation disk try to use it and reinstall the stuff and go from there.
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Try to locate the camera driver and do a update also might be a fix download for the Crystal Eye Cam through Acer Or another download site. Another idea would be to get a driver Program which checks all your drivers on the main items like keyboard, web cam , mouse, monitor, graphics the one i use is DriverDetective works great!
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just only instal the driver and software of your camera.. to work it
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accidentaly deleted it how do i retrieve it back
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This is a common problem for Acer models using Crystal Eye. Delete the web cam from Add or remove programs. Delete all pictures from My Documents. Reinstall Bison Web cam driver. Will work!!!
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go to this link, through the acer button, go to support, and get new drivers(those webcam drivers will go bad for no reason at all). start with model or serial number there.
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is it connected to the computer?
it is possible it's pulled out by some accident

if it is, remove it and put it in another port, then reinstall the program
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