Question about Acer Aspire 5500 5570-2609 Laptop

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Acer Crystal Eye Web Cam

I haven't touched a single setting in my computer but I went to connect to a web conversation and my computer simply says "Camera not found". Its not even there in the hardware. What may have happened and how do I fix it?

When I click on the icon to start the Acer Crystal Eye webcam I get a message the program isn't working and Microsoft will notify me when there is a solution. I have an Acer Aspire 5520. I got the laptop for Christmas and the webcam worked. I didn't use it for about 3 weeks. When I tried to use it about a week ago the problem started.

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  • 3 more comments 
  • DebCi Feb 27, 2008

    No I have not added any new software.

  • DebCi Feb 27, 2008

    No I have changed a thing.

  • DebCi Feb 29, 2008

    Thank you - I fixed the problem. It seems you have to empty your pictures folder to make the web cam work. I think Acer should come up with a better solution. Apparently there is a conflict with the web cam on the Acer laptop when you have pictures in the picture folder. They should fix the problem instead of telling users to creating a new folder for your pictures.

  • lala385 Jul 18, 2008

    i have an acer aspire 5520 my crystal eye webcam has sstoped working ...i also uninstalled it...i downloaded the application but dont know wat 2 do from there ...how can i get the web cam back?

  • Anonymous Dec 02, 2008

    web cam stoped

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Did you update any software? and as my 800th solution, you are entitled to a complementary TuneUP via our Shared Screen Service..send an email to the one listed on my profile.

Posted on Feb 27, 2008

  • Patrick Michaels
    Patrick Michaels Feb 27, 2008

    ok..send an email to my profile address, and I'll send you some instructions so we can do a Shared Screen Service call, ok?

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1 Answer

Acer Crystal Eye Web Cam


Acer usually has 3 kinds of drivers, the chicony, bison and suyo webcam drivers. just download all three of them and try them one by one. chances are one of them will work.

:) cheers

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Maybe You DO Need To Go On Your Setting's, As I Think The Webcam DOES Work You Just Need To Set It Up Eg; Download It. Still No Improvment ?
Then I Think You Should Contact Acer . They Will Give You Some Advice . Probably ALOT Better Than Mine Haha.
Kind Regards,
Jessica Fyfe.

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Try the link . . . www.laptop-problem-solution.com

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Mar 11, 2008 | Acer Aspire 5500 5570-2609 Laptop

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