Question about Kenwood KDC-4019 CD Player

2 Answers

Problem with my kdc-4019

When i insert a cd it wont play it; all it reads is "TOC ER" what is this and what can i do so it can play cd's

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  • realcaro59 Aug 11, 2008

    same problem. cd cleaner already done.

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2 Answers

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The most likely problem is the laser pick-up, it needs to be replaced. There are also a couple of other things that can cause this, but all of them are things that only a service technician can figure out. Things like the spindle motor, the DSP IC, or a defective voltage regulator. None of which are easy to diagnose without the proper test equipment, service manual with schematics and knowledge of how to troubleshoot electronics. I work at an authorized Kenwood service center and have over 18 years of experience repairing them myself, so I am not just guessing at this.

When the laser pick-up goes bad, it cannot read the disc. The very first part of the disc that it tries to read is the TOC, which stands for the "Table of Contents". If the player can not read that area of the disc, it cannot play any of the disc. That is where all the information about the disc is located. You can ask any technician who repairs CD players and they can verify what I have posted. Call a service center and ask to speak with a technician for a moment.

Most repair centers charge about $125 to $150 for this repair, depending on the labor rates of the shop and the mark-up of the part. The laser pick-up is the most expensive part of the whole radio normally.

I would be happy to offer you more help if needed. If you need a part number or even the service manual, I can email that to you (I have it in PDF format) if you have some electronics knowledge and want to do this yourself.

I hope this has helped you, and if so, a rating of "FixYa!" would be appropriate and very much appreciated. After all, it is the only reward we get for offering free help to people like yourself.

Dave

Posted on Sep 11, 2008

  • toddpeta Aug 14, 2011

    Dave I would like to have a service manual e- mailed to me for the kenwood kdc-419. All I get is Toc Er. I have some electronics knowledge and would like to try and fix this myself. My email is todd.peta@yahoo.com

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You are right.

Posted on Sep 12, 2008

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