Question about Kenwood KDC-4019 CD Player

2 Answers

Problem with my kdc-4019

When i insert a cd it wont play it; all it reads is "TOC ER" what is this and what can i do so it can play cd's

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  • realcaro59 Aug 11, 2008

    same problem. cd cleaner already done.

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2 Answers

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The most likely problem is the laser pick-up, it needs to be replaced. There are also a couple of other things that can cause this, but all of them are things that only a service technician can figure out. Things like the spindle motor, the DSP IC, or a defective voltage regulator. None of which are easy to diagnose without the proper test equipment, service manual with schematics and knowledge of how to troubleshoot electronics. I work at an authorized Kenwood service center and have over 18 years of experience repairing them myself, so I am not just guessing at this.

When the laser pick-up goes bad, it cannot read the disc. The very first part of the disc that it tries to read is the TOC, which stands for the "Table of Contents". If the player can not read that area of the disc, it cannot play any of the disc. That is where all the information about the disc is located. You can ask any technician who repairs CD players and they can verify what I have posted. Call a service center and ask to speak with a technician for a moment.

Most repair centers charge about $125 to $150 for this repair, depending on the labor rates of the shop and the mark-up of the part. The laser pick-up is the most expensive part of the whole radio normally.

I would be happy to offer you more help if needed. If you need a part number or even the service manual, I can email that to you (I have it in PDF format) if you have some electronics knowledge and want to do this yourself.

I hope this has helped you, and if so, a rating of "FixYa!" would be appropriate and very much appreciated. After all, it is the only reward we get for offering free help to people like yourself.

Dave

Posted on Sep 11, 2008

  • toddpeta Aug 14, 2011

    Dave I would like to have a service manual e- mailed to me for the kenwood kdc-419. All I get is Toc Er. I have some electronics knowledge and would like to try and fix this myself. My email is todd.peta@yahoo.com

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Posted on Sep 12, 2008

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3 Answers

TOC eror


The TOC error is the same error seen on computer disks, TOC is the table of content, this has to be read before the the unit will know the details of tracks etc......

If every disk inserted (not just burned discs) has this error, the laser is faulty or out of alignment. Thanks for using FixYa - a FixYa rating is appreciated for answering your FREE question.

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Every one of those Kenwoods that I have fixed with that error needed the laser pick up replaced. so there is no easy fix for it.

If you have tried several disc's and they all have a TOC err, and you know the disc's are in decent condition, then you will need the pick up replaced.

First try cleaning the disc you are using. I use windex and a soft cloth like a bath towel, it works great at getting fingerprints and other stuff off the disc without scratching the disc. A bad fingerprint or a bad scratch right at the innermost part of the disc (where the TOC is located) will cause any CD player to not read the TOC, producing a TOC ERROR. you never know, you might get lucky.

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E-99 and other times time TOC ERROR shows up.


hi TOC error sounds like its the laser is faulty. you could try a cd cleaning disc. this may cure the problem..


Regards

Mark
www.blueice-electronics.co.uk

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toc error means "table of contents" error... means the player is unable to read the disc at all. May have a dirty focal lense to laser. clean gently with some windex on a cotton wool bud. It may be a faulty spindle motor that spins the disc. the bearings get worn or uneven and do not allow for disc reading to be successful. a check for this is a drop of oil to the bearing. It may then start to read discs, but will still require the motor to be replaced. . Check for the above... but if there is more required, take it to a Kenwood 'Agent... it may need a laser change

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toc stands for table of contents error if it is a copied cd it is probably how it was written if not do other cds work?

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I don't have info for E6, but TOC error means it's not able to read the disc due to dirt, scratches, or other damage.

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TOC is table of contents. Typically if its on a recorded cd try burning a cd from antoher computer and try it, if it works its most likely that your burner or software or ccd's your using are bad. Also is it a MP3 disc your trying to play? If so then you MUST burn it as a MP3 cd. You cant just burn MP3's to a CD and it read them. If this is the case thats why you are getting the TOC error because its not writing to the CD whats on the CD on the TOC area of the disc.

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thats a "table of contents" error. Try using a different program to make your cds.

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