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The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.
You can get the software for the T-mobile dash at the following link: http://www.t-mobile.com/wmupgrade/
Be warned that if you use this method most of the data on the phone will be lost, like text messages and etc. Your contacts should be fine as the are stored on the SIM Card and if you have been syncing your contacts with your PC then they should get loaded when you do the up
This happen to me more than once, the latest today (may 25 08)at 9pm. Tmobile will tell you how sorry they are and that's about it. I am on my second dash and second battery.
Try to hold both top keys (between call green and hung up red) while you are pressing on the shut off switch for 2 seconds. Whe it comes back to life, everything will have erased but supposedly, the phone will be like new.
I am collecting names and emails of people who are fed up with the Dash and Tmobile. Write to me email@example.com
bigsphinx, I too am having the exact same problem on both my phone and my wife's too, about once a month it just locks up then after a soft reset it just gets stuck on the green screen. I called support and they said I just have to do a hard reset, which loses everything :(
So for now I always backup (using PIMBackup) to my SD card for the next time it happens.
Mine does the samething. I'm running 6.1 and have found the problem to be the system fails to read the sd card on boot. When I reset my memory I don't put the sd card in until the system has booted back to the start screen. Works fine everytime.
Hello, These methods have been confirmed on my phone with both T-Mobile's ROM and Excalibur (S620 original ROM) Remove any memory cards before starting this process.
With OS: 1. Select Start
2. Select Accessories
3. Clear Storage
4. Type in 1234
5. Select Yes
Without OS: Turn the hand-held
off, hold the two soft keys (the dashes to the left and right of the phone buttons)
hold the power button for 1-2 seconds and then release the soft keys. It should
prompt you to clear storage. The “send” button is considered as the
green phone button.
us know if you have any other questions. If this information was
helpful, please take a moment to rate the solution. Thank you.
do a sw reset....its possible it was damaged when it was dropped in the water, but not likey....
turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....
do a sw reset. turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it down.....press the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white writing......press the green button....it will get you in your phone but it will erase your info as a result....