Question about Garmin iQue 3600 GPS Receiver

1 Answer

IQue Resets itself when using antenna

My iQue worked well up until a few weeks ago. Any time I pull up the antenna or attach the external antenna, the unit will reset itself continously, only stopping when the antenna was closed or removed. I tried deleting the maps and reinstalling them, as well as a HotSync of the system file where the computer overwrote the handheld (after holding in the reset button to erase all data). Nothing worked. It has not been dropped, fallen, gotten wet or and shocks to the system or unit.

Any suggestions? Thanks.

Victor

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  • fishinmaniac Feb 28, 2008

    Same problem occurs when using waas, works ok when on battery saver but no detailed map. Did full factory reset, didn't help. Could violent electrical storm last month while traveling througn Illinois have caused damage to just the waas? This is when it went out.

  • pottevil Feb 28, 2008

    When I left it running eventually it came up with a "Fatal Alert" message:

    "SystemMgr.c, Line 5852, SysLinkerStub(): Failed to load the Shared Library.



    I don't know what this means or how to correct it. I am in the Caribbean and was also affected. Thanks!



    Victor

  • pottevil Feb 28, 2008

    I just got a response from Garmin, I also submitted my problem to them and this is what they said:



    Dear Victor Victor,

    Thank you for contacting Garmin International. You will need to update
    your device.

    Here is how to update your iQue 3600.

    1. Download and save the iQue3600English-only_Release6.zip update file
    to a
    location on your computer by clicking on this link.

    https://buy.garmin.com/shop/store/downlo...


    This file will need to be located later so please locate this in a
    readily accessible folder.

    2. Place the iQue in the cradle and perform a HotSync on the unit to
    backup
    any of your current data. Please ensure that the iQue is fully
    charged
    before proceeding with the software update process.

    3. Perform a Hard Reset of the unit. To perform this procedure you
    will need
    the reset tip tool, which may be unscrewed from the head of the
    Stylus that
    came with your iQue. The following instructions are also included
    on page
    1.6 of the iQue 3600 Integrated Handheld Operating Instructions
    manual.

    A. With the unit turned off, press and hold in the reset button on
    the back
    of the unit using the reset tip tool.
    B. Continue to hold in the reset button while you press and hold the
    power
    button.
    C. While holding in the power button, remove the reset tool from the
    reset
    hole.
    D. Continue holding the power button until the Palm logo appears on
    the
    screen.
    E. Once the Palm logo appears, release the power button.
    F. Press the up button when prompted to confirm the erase of user
    data.

    4. A new user will need to be created for use during the software
    update process.

    A. Start by launching the Palm Desktop application
    B. Go to the Tools menu, then select Users... to display a list of
    the
    current users.
    C. Click on the New... button to display the New User window.
    D. Enter a unique name for the user, such as Release6, then click
    Ok.
    E. Close out of the Users window by clicking OK.

    5. If you are using Intellisync Lite or another synchronization
    program, from
    within that program configure your new user to synchronize with the
    Palm
    Desktop or any available alternative that does not contain your
    primary data.

    6. Install the software update to the new user (Release6).

    A. Double click the iQue3600English-only_Release6.zip, then unzip to
    a
    location that can be easily found, such as the Desktop. There
    will be
    three files: Updater.prc, UpdaterData.pdb, and a copy of these
    instructions (iQue 3600 Release 6.txt).
    B. Double click the Updater.prc file. This will open the Palm
    Desktop
    Install Tool.
    C. Select the new user that you have created (Release6), and click
    OK.
    D. Double click the UpdaterData.pdb file to place it in the Palm
    Desktop
    Install Tool.
    E. Close the Palm Desktop Install Tool by clicking Done, then click
    OK.

    7. Place the iQue in the cradle and initiate a HotSync. A Select User
    window
    will appear. Select the new user (Release6) that you have created
    for the
    update. The Updater.prc and UpdaterData.pdb files will then be
    installed
    on the iQue.

    8. You may update the iQue while it is in or out of the cradle.
    However, once
    the update has begun, do not place the iQue into or remove the iQue
    from the
    cradle. This could interrupt the update and require you to send your
    unit to
    Garmin for repair. Also, it is very important that the iQue does
    not lose
    power during the update process, so please verify that the battery
    is fully
    charged if you won't be powering it externally. Failure to charge
    the iQue
    fully prior to updating the software may result in a permanent loss
    of the
    OS requiring you to send your unit to Garmin for repair.

    9. Locate the Application called Updater. It can be found under the
    category
    of All. Once you have located the Updater Application, tap on it
    once.
    Then follow the on-screen instructions.

    10. After about 4 minutes, the green light at the top of the unit will
    turn off.
    Once the green light at the top of the unit has disappeared, remove
    the iQue
    from the cradle (if necessary) and perform a Soft Reset using the
    reset tip
    tool. To perform a Soft Reset, press the reset tip tool into the
    Reset hole
    on the back of the iQue. The unit will restart within about ten
    seconds of
    the Soft Reset. Follow the on-screen setup instructions.

    11. Verify that the software update was successful.

    A. Go to the Launcher (tap on the house icon in the lower left
    corner)
    B. Tap the menu icon (it is the "down-arrow" icon just to the right
    of the
    house icon in the lower left corner).
    C. A drop down menu will appear.
    D. Tap the Info... menu item.
    E. Tap the Version button at the bottom of the screen. The update
    was
    successful if the second line of the screen displays Palm OS
    software
    v.5.2.1r6.

    12. If you are using Intellisync Lite or another synchronization
    program, from
    within that program make sure the current user is set to the User
    name that
    you have been previously using to identify your iQue.

    13. To restore your previous information to the iQue, place the iQue in
    the
    cradle, then perform a HotSync. A window will appear asking to
    select a
    User. Select the User name that you have been previously using to
    identify your iQue on your PC, and your information will be restored
    to
    the iQue.

    14. Delete the temporary user (Release6) by going back to the Users
    window in
    the Palm Desktop. Select the user, click Delete... then click YES
    to
    delete it.

    With Best Regards,

    Anthony L
    Software Support Specialist
    2nd Shift iQue Team
    Garmin International
    913-397-8200
    800-800-1020
    913-397-8282 (fax) Att: Anthony L
    www.garmin.com

×

1 Answer

When I left it running eventually it came up with a "Fatal Alert" message:
"SystemMgr.c, Line 5852, SysLinkerStub(): Failed to load the Shared Library.

I don't know what this means or how to correct it. I am in the Caribbean and was also affected. Thanks!

Victor

Posted on Feb 28, 2008

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