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The V-1401 has a power bowl lift that is belt driven by the same motor that is used to mix. Remove top cover to check the belt. If belt is good and not slipping, is the operator handle working on /in the bowl lift gear box? If not, could be broken shear pin on handle or worn out parts in gear box. Next thing to check is the output shaft of the bowl lift gear box. If it is turning when the operator handle is engaged and the bowl lift jack shaft is not turning there is a broken shear pin between the output shaft and jack shaft. If everything is good to this point the bowl lift yoke has a large brass nut on back side of it that the jack shaft goes through. If the nut is worn the bowl lift yoke will slip, fall and/or jam. to unstick and lower the bowl , one can turn the jack shaft by hand. WARNNING : if the nut is worn enough the yoke can drop suddenly and it is very heavy.
Something must be broken if the motor is turning and the planetary is not. It will be one of the following, we will start from the first point of contact with the armature
1) Worm gear broken (fuse gear) you say no teeth broken
2) Worm gear not broken but whole unbroken plastic part not gripping aluminium boss
3) Pin through worm gear broken or missing
4) Pin through centre (or bevel) gear broken or missing
5) Pin through small gear in planetary broken or missing
6) Pin through planetary hub centre shaft broken or missing
The most common ones in order of likelihood are, 1, 2, 3 and 6
Here's what really happens. The hook has a shaft screwed into it with bayonet fittings that lock into the mixer. The shaft has a locknut where it screws into the hook. If the locknut becomes loose then the shaft can screw in too far making removing from the mixer almost impossible. Try to get a slim wrench onto the locknut and loosen it off enough to allow the hook to be unscrewed. After the hook comes off, move the locknut down the shaft until the whole assembly can be removed from the mixer. Re-attach the shaft to the hook making sure that the exposed portion of the shaft is long enough to allow for easy removal from the mixer. Tighten the locknut and you will never have the problem again.
Renato20,Either the hook is worn or the beater shaft pin is worn or dough has built up around the pin/shaft and is stuck.I'm a hobart tech and if i came to your place,first i would use a rubber mallet and hit the outer edge of the hook upwards and see if i could free it.If that does'nt work i would heat tghe hook up with a torch and beat on it up,If that does'nt work i would cut the shaft and replace the shaft and hook.I bet if you beat on it (takes time) you will get it off.
It sounds like you may have broken the gear in the head of the mixer. I would call this a Advanced fix since you need to press the pin out of the shaft to put the new gear on. The parts are available from online parts stores, and the manuals and part lists are available from KitchenAid HERE.
There are 2 set screws.Make sure their both out,if for some reason there is only 1 set screw these are your options.Heat the shaft and remaining pin with a mapp torch (you can buy them at home depot,lowes for $40 bucks),heat it up really good then get a punch and try to knock out the pin,option 2---if you cant get the pin out then youll have to replace the shaft and if thats the case you should also clean out the planetary and replace the bearings and seals.If the hole in the shaft is oblongated or worn you should probably replace the shaft because the dough hook will rock the pin back and forth breaking the pin.Also look inside the hook and make sure thatI its not worn out where the pin sets.IF you see thee hook or shaft pinhole worn you will break the pin again if you are able to replace the pin.I work for hobart and service mixers regulary,if you need part numbers or advise let me know.