Question about Brother IntelliFAX 5750e Laser Fax

4 Answers

NG: POOR LINE CONDITION / OUT OF MEMORY

We have multiple faxes in our facility that produce the above error message when trying to submit faxes and we are also unable to receive faxes. I tried using a phone to test the connection and the line worked, but I was thinking there may be some static issues that could cause this problem. Does anyone have a suggestion for troubleshooting?

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You can adjust the Compatibility mode. This adjusts the sensitivity of the machine to interference on the phone line by lowering the transmission speed:
a. Press Menu, 2 (Fax), 0 (Miscellaneous), 1 (Compatibility)
b. Press Up or Down arrow to select "Basic"
c. Press OK.
d. Press Stop/Exit.
e. Try resending the fax.
If the problem continues we recommend you try the unit on another line at the current location or another location. Always restart your machines after you made changes, that way you will see the results.

Posted on Oct 20, 2009

  • mfraze01 Jan 14, 2011

    If everything is plugged in correctly and you have a dial tone, hear the ring, the destination answers and you still get this message. THIS SOLUTION WORKS. Thanks

  • Mel Fo
    Mel Fo Oct 10, 2013

    Worked for me!!! Genius. A million TY's

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If you hear static you need the phone company to check it out. This will cause problems receiving and sending faxes. Lawrence

Posted on Feb 27, 2008

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The out of memory condition is reached due to not being able to send faxes from memory. Have the phone company check the lines, but 1st make sure there is nothing hooked into the phone lines such as burglar alarms that canintroduce noise and static.

Posted on Feb 27, 2008

This sounds stupid but....make sure the phone line is set up in the right input.
the phone worked on mine but i got the error "NG POOR LINE QUALITY / OUT OF MEMORY". switched the phone line input(from the telephone) and the phone cord output and it works fine now

Posted on Jun 09, 2008

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Hello laray7813,

Please visit this link to know exactky what NG means and how to solve it.
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000200/000009/faq000209_000.html?reg=us&c=us&lang=en&prod=mfc420cn_us&Cat=12

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OUTGOING FAX ERROR CODE: NG


Hi,
I can advise you on the 'memory full' problem, mate.

If you get a MEMORY FULL message while scanning the first page of a fax, press Stop to cancel the scan. If you get a MEMORY FULL message while scanning in a subsequent page, you’ll have the option to press Start to transmit the pages scanned
so far, or to press Stop to cancel the operation. In this case, send the fax by the Manual Transmission.
Depending on your typical faxes, MEMORY FULL errors can occur frequently. If this happens, change the Memory Transmission setting back to OFF.
To do this:

Press Function/Set, 3, 9.
This should take you to MEMORY TX
and MEMORY TX: ON?
Then press either the left or the right arrow (< or >) to switch on or off, and press Function/Set.
For the next fax transmission only, press < or > to select
NEXT FAX ONLY and press Function/Set.

This will mean you don't add any more to the memory and may be able to send faxes. There is a possibility that you will only be able to fax using manual transmission, but at least you should be able to use the machine to fax at all!

I apologise if the jargon is confusing, just try to go through the process one step at a time and you should be fine.

Hope this helps :)

Chris (ziraffa)

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