I wonder if someone can help me, we have a Ricoh Aficio AP3800C printer and this morning it started printing a black smudge like streak horizontally on the middle of the page. The text is printing fine just with this added streak which appears half way down the page.
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I believe what you are referring to is the drum inside the toner cartridge. The drums are usually very strong colors, blue or green and if it is streaking then the drum cleaning blade has failed on the inside and you need to replace the cartridge.
sounds to me like there is damage to the charge roller in the black pcu. these can be dissasembled and the charge roller inspected/cleaned but the blk drum units are inexpensive enough its probally just better to replace it
Check the little black piece of plastic that senses the printed page exiting the machine. Our sensor was stuck and I was getting the same message (an similar Ricoh product). When I gently reset the black piece to center, moving freely, printing worked again. I think the sensor got jammed up when we were trying to remove a bad paper misfeed.
Ricoh manuals very confusing on this error message. They refer to standard tray, tray one, etc. without being clear whether it's a paper feed tray or the so-called "standard OUTPUT tray." The output is not really a tray, it's just the depression where your sheet lands after printing. I wrenched on the paper feed trays and their settings for an hour before I figured out they meant OUTPUT.