What happens if you try using your X1 with a PC? The X1's green plug goes to the green Line Out (or Front) jack on your PC, while the X1's pink plug goes to the pink Microphone jack on your PC. If the X1 mic works with your PC, then the problem is the chat/controller cable and replacing it should fix the problem. If the mic doesn't work, then the headset will need to be replaced. Turtle Beach should be able to do that for you...
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