Question about Sony Cyber-shot DSC-W170 Digital Camera

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Turn the power off and on again message

Turn the power off and on again messag. The camera cycles through the lens opening, extends the lens, then retracts the lens, closes the cover repeatedly and then displays the :turn the power off and on again" message. I can't take photos, but can access the photos in memory and can access the menu.

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Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

Posted on Apr 01, 2011

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I have this exact problem and found a work around that seems to have worked consistently for 4-5 times already.

What I do is turn it on, it gives the black screen with "turn camera off then on again" and i open the battery compartment. This kills the camera of course with the lens out.

I then turn it back on and it retracts then extends the lens again and works great.

Posted on Dec 28, 2012

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Posted on Jan 02, 2017

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