Question about HP OfficeJet 4315 All-In-One InkJet Printer

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HP Solution Center does not see my 4315 All in One, and yet the printer works in Windows XP and so does the Scanner. I have done a total uninstall and reinstall of the software. The problem persists.

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  • binny8 Feb 28, 2008

    hp solution center has not detected any hp device on this computer error.
    but my all in one is able to print and scan only hp solution center is not able to find it, i have uninstalled and reintalled many times.

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  • 813 Answers

Change the usb cable of printer & try install your printer software

Posted on Feb 26, 2008

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I have an HP Deskjet F2480 printer and since I installed the HP solution center, I keep getting the error message 'cartridge problem' and there are lights that are blinking on the printer which...


Go to Control panel > Printer and device (win7) or Printers and faxes (win xp)
right click on your printer > properties > Device setting
locate Installable Option to Black ( seems to me your colour cartridge empty or has been refilled)
apply > ok.
Next Go to control panel > add/remove program > locate HP solution center > uninstall

akee.4shared.com

Aug 15, 2011 | HP Officejet 4315 All-in-One Printer

1 Answer

My scanner stopped working. hp solution center says that the device installation is not complete. i have a hp photosmart 3210 all in one. it was working the last time i used the scanner.


You probably need to uninstall and re-install the Latest Drivers for your printer

To uninstall you can do it from the Software disk you recieved with printer.
Insert the Disk in CD ROM and Click uninstall from HP Printer Menu

OR If you dont have the disk, you need to manually uninstall the Software
( Disconnect the USB cord before uninstalling )

Click START - Open Control panel - Add/remove Programs ( XP ) / Or Programs and FEatures ( Vista/Win 7 )
you will find list of HP Programs installed..

Choose one by one and uninstall these programs
1. HP Customer participation program
2. HP Imaging Device and software
3. Software and drivers for Photosmart 3200
4. HP Solution Center or HP Director
5. HP Image Zone ( or Image Zone Express / HP Photosmart Essential )
6. HP Update
7. HP Printer Drivers/Diagnostic Drivers
( after every Uninstall you will be prompted to restart the PC, you will find an option [ Click here to restart later ]. click on it and restart the PC once you completed uninstalling all the above programs )

Once you have uninstalled - click on this link to download the latest drivers by choosing your operating system

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=439488&lc=en&cc=us&dlc=en&lang=en&cc=us

Save this File on Desktop an run it

Jun 16, 2010 | HP Photosmart 3210 Printer

1 Answer

I have windows xp, the display on the hp 4315 has the date and the word tel. I cannot print. I have uninstalled and reinstalled still nothing. I could not print a test page. What can I do?


Sounds like the USB connection is your culprit. Have you changed ports or cable? Does the computer pick up the device when you plug it in? Do you use the XP found new hardware wizard? Do you use the HP wizard?

Nov 24, 2009 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

HP Officejet 4315 AllinONE, downloaded all files. Don't see Solution Center progam?? Solution Center scanner program not even on desktop, or program folder?? Have CD but can't unistall from CD??


Here's how you can uninstall the software:

>> disconnect the USB cable that connects your printer to the computer
>> insert the CD
>> click on start
>> open My Computer(or Computer)
>> right click on the CD drive (which will probably have the black HP icon)
>> click on open
>> look for the folder " UTIL" and open it
>> look for the folder "CCC" inside it and open it
>> now look for the file "Uninstall L3.bat" and double click on it..
>> now a black screen would open up. Follow the instruction on the last four lines (it will probably ask you to hit ENTER, do it)
>> the UNINSTALLATION would start..
>> it will uninstall the parts of the full software one by one..
>> carefully follow it. remove everything it wants to remove..
>> then it will ask for restart automatically..
>> do it
>> after it restarts install the latest software for the printer..

Here are the Full softwares from the official HP website that you can download for free..

For Windows XP:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-40521-2&lc=en&dlc=en&cc=us&lang=en&os=228&product=1138342

For Windows Vista:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-2&lc=en&dlc=en&cc=us&product=1138342&os=2093&lang=en

download and install...

Please rate if you find it helpful.
Thank You.

Sep 29, 2009 | HP Officejet 4315v All-In-One InkJet...

1 Answer

MY HP ALL IN ONE 4315V SERIES WON'T DOWNLOAD


Did you install the scanner drivers that came with your CD BEFORE plugging in your scanner?

Sep 25, 2009 | HP Computers & Internet

1 Answer

How to remove & reinstall HP 5370C Scanner & 4315 All-in_One


How to uninstall the software depends on your operating system. If you have windows XP, click on the Start buton, select "Control Panel". When it opens select "Add of Remove" programs (lcick). Wait for the list of progrms to appear and then look for the HP Scanjet software. Click on it and you will be given the option to uninstall. Click to uninstall. When the uninstall has finished, restart your computer and begin the process of reinstalling the software provided by HP again. If you do not have the software, go to www.HP.com and in their "sopport" section enter Scanjet 5370 in the search list.It will give you 3 options, depending on your scnner model. You should probably select the first option 5370c. click on it and it will take you to software downloads. Select the most recent and largest file to download. This will provide the latest software for your 5370. Run the program, restart (reboot) your computer,THEN plug in your USB cord. The computer should tell you that new hardware has been found. Follwo the messages on the screen and (hopefully) your scanner sill woork. The process for Windows 98 and Vista is similr to what I have outlined for Windows XP. Good luck

Dec 03, 2008 | HP ScanJet 5370C Flatbed Scanner

1 Answer

My scanner on my hp psc 1610 all in one is not working. What can I do.


http://www.opendrivers.com/driver/233526/hp-psc-1610-1613-all-in-one-basic-driver-4.7.0-windows-98-me-2000-xp-free-download.html
uninstall your printer scanner driver and also utily software for scanner.
then install proper driver for printer scanner and also install software.

Oct 22, 2008 | HP Office Equipment & Supplies

2 Answers

No HP Devices have been detected. Solutions Center will now close.


It may happen if you are using HP Scanjet 5590 scnaner on windows XP. I suggest you to completely uninstlal the scanner software and then install the version 9.0 from the below link. It is the updated version for Vista but work on XP system..

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=377689&prodNameId=377691&swEnvOID=2093&swLang=8&mode=2&taskId=135&swItem=sj-49436-1

Also, please connect the scanner only when it prompts to do so.
Hope it will work and 5590 scanner works with XP.

Aug 13, 2008 | HP Scanjet 5590 Flatbed Scanner

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