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Re: no connectivity to internet
Hi, Looks like when you reset the router/mdm you have los all yur configuration and back to the default factory settings.
Bridge the modem first . 1. In your web browser browse to »<your mdoms deault gateway> This address will be found in your manual of your modem 2,Depending on your modem make sure you use "Bridged Mode (PPPoE is not used)"
3. Click Save Changes.
4. Then connect the router
5.Configure the router for PPPoE using your ISP uid/pass
6.Configure your wireless using WEP(if applicable)
7.after all configuration shut the desktop,laptop,router,mdm and pwr them in seg..first modem and then router and then your desktop or laptop
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What is the model number of your router? Bypass the router and connect the computer directly to the modem. Make sure that your computer is able to access the Internet through the modem. If the modem is working fine the connect the modem to the router and computer to the router. Reset the router for 30 seconds. Power cycle the router. open the setup page of the router using 192.168.1.1. Try to setup linksys router.
I think you will need to reconfigure the router. You can access the Internet when you connect the computer to the modem. That means the modem is working fine. Connect the modem to the Internet port on the router and computer to port 1 on the router. Press and hold the reset button on the rotuer for 30 seconds. Release the reset button and wait for 30 seconds. Power cycle the router and reconfigure it. Follow this link to reconfigure the router.
Base from the description of your problem it seems that we need to reconfigure the router to work with your modem again and we need to do that manually using a computer connected wired to the router.
To do that follow these steps.
Connect the modem to the router and computer to router also, make sure all connections are correct. Then power on the router , modem and computer and check all the lights on the router are fine and make sure power is solid green if those are fine access the router setup page.
From the computer that is wired to the router a\open internet explorer and type 192.168.1.1 and hit enter then that should ask for a username and password, just leave the user name blank and password is admin hit enter you should be now on the router page.
From there under SETUP tab look for a sub tab MAC ADDRESS CLONE , then enable that and clcik on clone pc mac and ten save settings and once its save power off the router and modem for 1 minute then after that power on the modem and then the router and check if internet is already working.
Since it says network cable unplugged on the computer when wired to the router, you need to check these first: âMake sure that the Ethernet cable is connected from the modem to the router’s Internet (WAN) port and the computer to the numbered port of the router. The computer should used to be connecting to the Ethernet port of the modem, if not; you should contact your ISP first. âMake sure that the Ethernet adapter/LAN card on your computer is working properly. You can check that on the device manager of your computer. âIf those are all working fine that would mean the router is not yet configured for Internet access or we can say that the settings for the provider are not synchronized with the router. To configure the router, you can do these general steps: 1.Connect the computer to the numbered port of the router and the modem to the router’s Internet (WAN) port. 2.Turn off the computer, router and modem. 3.Turn on the modem first, wait for the lights to stabilize then turn on the router. As soon as the lights are stabilized, you can turn on the computer and check for internet connection. However, if the Internet connection still does not work. That means there are additional settings needed to be done. You can message me about the name of your ISP and I will provide you the specific steps you need.
-- what is the brand of your modem? have you tried connecting your computer directly to the modem and check if you can get online?If yes, Internet connection is fine and the problem is on the router if not, call your ISP first and check your connectivity with them.
-- have you tried connecting your computer directly to the router without connecting the modem to the router and check if you can access the router setup page?there are some cases where in the modem and the router have same IP address that's why you cant access the setup page of the router because of IP Conflict. Try to access the router page , router not connected to the modem only on the computer and change the LAN IP address of the router to 192.168.2.1. Connect the modem to the router and try again to shut down everything and power on the devices one by one and check if you can get online.
-- if after changing the LAN IP address still doesnt work, try to check if you can access the router page by the new IP Address. Make sure that you do not have other firewall or any security enabled on the pc. If yes, try to enable the MAC Address clone on the router and check again the internet connection. Try to configure the router with a diff computer also help isolate the problem
-- if after that and it still not working last option is to upgrade the firmware of the router. possible that there is a problem with the router and upgrading the firmware normally fix internal problem. If that still doesnt work, the router is defective.
If the internet is not working first thing to check here is the internet connection from your modem without the router, make sure that your computer can access the internet when computer is connected directly to modem, if no internet without the router you need to contact your ISP for that, but if there's internet without the router you need to reset and reconfigure the router.....if you have the setup CD of the router just run that to reconfigure it back.........