Question about Logitech Harmony 550 Remote Control

3 Answers

Broken LCD Screen on Harmony 550

Hi,

I broke the LCD screen on my remote. However, no one seems to stock or be able to order a new screen. Where in the world do I purchase a LCD screen for this remote. I'm in Australia, but am happy to freight from anywhere.

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  • 3 more comments 
  • Anonymous Feb 29, 2008

    I'm also looking for a replacement display. (Mine broke 2 weeks after I got the remote!) A Google search just shows where I can buy a new remote. I'd consider buying a non-functioning used remote if the LCD display is OK.

  • Tom
    Tom Dec 05, 2008

    Yup, same problem here. If you somehow press on the fragile LCD too hard, tiny cracks will render the entire Harmony 550 virtually useless outside of memorized buttons. (Even in the eyes of Logitech: They offered NO repairs and NO replacement on "damages, only 50% a new remote at the overpriced Logitech store.) We're SOL guys.

  • caveman dev Dec 11, 2008

    Didn't step, sit or crunch it in any way. Just over a year old and the problem just appeared. Second remote, same model, same age is still working just fine.


    Best Buy now has this remote on sale for $49. Looks like a cheap fix to me.

  • Big Casino Feb 23, 2009

    my display screen has a big burn spot on the screen. Could this be a ciruit board burned out ?

  • the1spurs Feb 24, 2009

    my elbow did the problem looking for a repair job

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Late update: Successful RMA!

I contacted Logitech support (email) and detailed my problem. After 4-5 disappointing back-and-forths (Logitech claiming their limited warranty didn't cover "damages", I claimed weak design that is/should be covered) I thought I was getting nowhere. But I kept on 'em, and was then asked to send a picture of the remote. To my surprise they replied: "Based on the image we have decided to replace the remote."

If you're still under warranty and think it covers your problem, keep on 'em and don't give up.

Posted on Apr 25, 2009

I'm in the same boat (stepped on it!). eBay has some listings for brand new ones for around $50 + shipping. I wonder how much cheaper a replacement LCD would be...

Posted on Apr 14, 2008

I have the same problem, took it apart. The LCD is soldered to the MB of the remote, it is also glued to the backside of it. It would be impossible to replace. The entire board would have to be replaced. Luckily i bought mine from Tiger Direct 2 weeks ago and they are willing to do an exchange. Good Luck Guys!!

Posted on Mar 05, 2008

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1 Answer

My harmony 550 remote control died a couple hours ago while i was trying to rewind a tv program the lcd screen went dead. i even changed the batteries and nothing happened.


Hello;

Try the following procedure:

After you've installed the batteries,

1. Go to www.logitech.com/myharmony and log into your account
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote on your device(s) to confirm

If this doesn't solve the problem, search Logitech's "knowledge base" or contact customer support.

Hope this helps ~

Mar 11, 2011 | Logitech Harmony 550 Remote Control

Tip

Harmony 550 Manual Download


Download Logitech Harmony 550 Remote Control Manual

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Have you misplaced your Logitech Harmony 550 Remote Control Owners Manual?

Would you like a digital, searchable, pdf version of the Logitech Harmony 550 Remote Control Users Guide?

Follow this link (& click FREE) to download a pdf version of the operations manual.

I hope that helps.
__________________________________________
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony Remote Glow Light Fix

on Apr 30, 2010 | Logitech Harmony 550 LCD Remote Control

1 Answer

Device freeze how to I reboot/unfreeze Harmony 550


Hey, try doing the following:
1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.


That fixed my 550 a couple of times. Seems that a firmware update will cure most ailments.

Hope it helps.

Apr 03, 2010 | Logitech Harmony 550 Remote Control

1 Answer

Need a new LCD for Logitech Harmony 670 remote


Logitech does not sell replacement LCD screens for Harmony remotes.

I would suggest buying a broken remote from eBay or somewhere cheap. However, keep in mind that attempting to repair your remote will void the warranty.

Hope that answers your question.

-D

Oct 26, 2009 | Logitech Harmony 670 Advanced Universal...

1 Answer

Harmony 550 is locked on safe mode


Try this:

  1. Remove the batteries from your remote
  2. Press and hold down the 2 button while connecting the remote to your computer
  3. The Harmony Remote LCD screen should display Upgrade Success
That should do it. If it doesn't work try pressing all the keys and make sure none are stuck in the down position and then retry the above steps.

Oct 03, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Ewaynuworld: Remote works but blue screen does not show anything anymore. Right now I'm able to use remote because I remember the buttons (no words show at all).


HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.

1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Aug 03, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Logitech Harmony 550 will not respond.


1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.

Apr 22, 2009 | Logitech Harmony 550 LCD Remote Control

1 Answer

Broken screen for logitech harmony 1000


I can fix your screen and replace it with a new one. My dog bit my harmony 1000 and shattered it. I have also replaced a harmony 1100 screen. I have been in electronics industry a long time and considering repairing lcd screens on harmony 1000 and 1100 remotes

Dec 19, 2008 | Logitech Harmony 550 Remote Control

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