Question about Logitech Harmony 550 Remote Control

3 Answers

Broken LCD Screen on Harmony 550


I broke the LCD screen on my remote. However, no one seems to stock or be able to order a new screen. Where in the world do I purchase a LCD screen for this remote. I'm in Australia, but am happy to freight from anywhere.

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  • Anonymous Feb 29, 2008

    I'm also looking for a replacement display. (Mine broke 2 weeks after I got the remote!) A Google search just shows where I can buy a new remote. I'd consider buying a non-functioning used remote if the LCD display is OK.

  • Tom
    Tom Dec 05, 2008

    Yup, same problem here. If you somehow press on the fragile LCD too hard, tiny cracks will render the entire Harmony 550 virtually useless outside of memorized buttons. (Even in the eyes of Logitech: They offered NO repairs and NO replacement on "damages, only 50% a new remote at the overpriced Logitech store.) We're SOL guys.

  • caveman dev Dec 11, 2008

    Didn't step, sit or crunch it in any way. Just over a year old and the problem just appeared. Second remote, same model, same age is still working just fine.

    Best Buy now has this remote on sale for $49. Looks like a cheap fix to me.

  • Big Casino Feb 23, 2009

    my display screen has a big burn spot on the screen. Could this be a ciruit board burned out ?

  • the1spurs Feb 24, 2009

    my elbow did the problem looking for a repair job


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Late update: Successful RMA!

I contacted Logitech support (email) and detailed my problem. After 4-5 disappointing back-and-forths (Logitech claiming their limited warranty didn't cover "damages", I claimed weak design that is/should be covered) I thought I was getting nowhere. But I kept on 'em, and was then asked to send a picture of the remote. To my surprise they replied: "Based on the image we have decided to replace the remote."

If you're still under warranty and think it covers your problem, keep on 'em and don't give up.

Posted on Apr 25, 2009

I'm in the same boat (stepped on it!). eBay has some listings for brand new ones for around $50 + shipping. I wonder how much cheaper a replacement LCD would be...

Posted on Apr 14, 2008

I have the same problem, took it apart. The LCD is soldered to the MB of the remote, it is also glued to the backside of it. It would be impossible to replace. The entire board would have to be replaced. Luckily i bought mine from Tiger Direct 2 weeks ago and they are willing to do an exchange. Good Luck Guys!!

Posted on Mar 05, 2008

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