Question about HP Photosmart C6180 All-In-One InkJet Printer

4 Answers

False empty ink cartridge message

I keep getting an error message stating yellow ink is empty, even though I just installed a brand new HP ink cartridge. There is also ink remaining in the previous yellow cart. Spent almost 3 hrs with HP online chat tech which resulted in them telling me it was a hardware issue and oh, by the way, your warranty expired two months ago. Want to buy a new printer? Have checked for solutions on-line and the best I have been able to do is reset by removing the power cord, holding down the OK and Help buttons while replacing power cord. Will then show yellow cart is almost empty and allow me to print one picture before the empty ink cart message displays again. Can anyone help

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  • 14 more comments 
  • bamatidefan Feb 28, 2008

    Is it possible that I can access the area where the print head is to check for a loose cable or anything out of the ordinary? Not too worried about mucking up the machine, as it's not much good right now anyway. Thanks.

  • Anonymous Mar 02, 2008

    I have the exact same problem.

  • abes6180 Mar 03, 2008

    I have the same problem. After trying 3 different yellows it finally worked, but now after printing about a dozen pages, I have an ink system failure with an error # 0xc18a0301 and it says my yellow is once again empty.

  • David Mar 11, 2008

    I have had exactly the same problem, and found HP's 'Customer service desk' to be a complete waste of time.

    Thanks to this site, I was able to do a 'Reset' which cured the problem for a while.

    Yesterday, after printing several sheets without a problem I got the dreaded code plus 'Ink system Failure' message. All tanks are showing full, the total print count before reset was less than 300, and still is, so If the heads need replacing, that is ridiculous.

    The printer is 2 years old, so out of warranty.

    I had to accept a refurbished unit under warranty when my original one developed what I thought was a scanning fault. It wasn't, as this one doesn't give a clean scan edge either.

    This HP 3310 multi function unit has been an expensive mistake. I had a G55 for many years before this one without any problems occuring.

  • ejc66 Mar 16, 2008

    I have the same problem with the Yellow Ink cartridge. The HP support team was no help. Pretty poor design that doesn't even let you print in black and white when a color cartridge is empty.

  • Anonymous Apr 27, 2008

    Replaced yellow cartridge after "empty" message viewed. C6180 still indicated empty...offering black as the only option. Have been at this for several hours. Help desk = none.

    Tried cleaning contact ponts ...no solution.

  • TamRam May 01, 2008

    Keep getting an error message saying that the ink was empty and we just put new ink cartridges in.

  • Anonymous May 01, 2008

    I keep getting the ink cartridge empty screen, but I just replaced the cartridges. At first it lets me continue to print if I want to use only black ink. Then a few more times and it says ink cartridge empty and will not print. Please advise on how to correct this problem.

  • jonsey61 May 03, 2008

    Same problem - I have bought the more yellow and to no avail. I love this printer - it does everything I need - but need a fix for this.



    I can't remember whether I bought an extended warranty or not.

  • FJonesEsq May 20, 2008

    I have the same problem with my HP Photosmart C6180.



    I keep getting a false message that my ink cartridge is empty and that I need to replace black and cyan ink even though I replaced them both with brand new cartridges. It will not allow me to print any of my basic word documents. But when I do a "test" print or "align cartridges" from the trouble shooting page, it then prints out perfectly.



    PLEASE HELP! I tried unplugging and re-installing all the cartridges and resetting everything to factory settings, still no luck.



    I just bought my printer brand new less than 5 months ago at Office Depot. I am very disapointed because I thought that HP made quality products......FJ

  • ronshar May 26, 2008

    I have also installed two new yellow ink cartridges. I would like my money back.



    Denise

  • drd7of14 Nov 17, 2008

    HP Photosmart 3310 All-in-One will not respond to print, copy, or fax.
    The scan feature is still operating. The "error: 0xc18a0301" is the
    same; however, the System Configuration Menu does not exist. The only
    descriptions after holding down * then pressing # and entering code 1,
    2, 3 are Support R0046, Information Menu, Fax Diag Menu, and Print
    Tests Menu. None of these resemble parallel problem with the HP C6180,
    not even the further problems. I am not tech stupid, but it just wont
    work. And no, the yellow ink cartridge is not corroded or damaged in
    any way. Thanks for any help that will hopefully be administered. I
    have two of these computer. I'd rather not have to replace them both.



    Also, on a short note, is there any way to prevent this error from reoccuring? Thanks again.



  • Keith R Henderson Feb 08, 2013

    HP Photosmart 6180 All in One gave same message when all cartridges were new and status indicated cartridges were full. All test pages printed in color, and even when I chose "print in black only", color was printed. Could not get rid of the message using other suggestions. I disconnected the printer from the PC, removed all print cartridges from the printer, deleted the Print drivers completely from the PC (Windows 7 64 bit), re-downloaded and reloaded the complete set of drivers onto the PC, and then put the cartridges back in printer. This eliminated the message.

  • Anonymous Mar 26, 2014

    Have done all the "solutions" listed, but ink cart. are not moving out to the point that I can access them

  • Anonymous Mar 28, 2014

    it will not respond to any command
    the printer will not respond to any command

  • HP Printer
    HP Printer Dec 15, 2016

    Contact HP for Care at 1-800-585-2494

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Contact HP for Care at 1-800-585-2494

Posted on Dec 15, 2016

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Here is one of the solution for the issue.

check if the serial number of the printer starts with MY66xxxxxx, MY67xxxxxx, or MY68xxxxxx. If your printer has a combination of any one of the above mentioned serial number, then try to replace the ink cartridge and you can replace the printer if it is covered under warranty.

The yellow ink sensor could be corroded and giving a false message.

Posted on May 11, 2008

Here is the content of the chat, hopefully it helps you too! Christina is the tech support person.

Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: ok
CustomerName: screen says "support" R0631M
Christina: Fine.
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
CustomerName: yup
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
CustomerName: ok
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
CustomerName: ok
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
CustomerName: done
Christina: Fine.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
CustomerName: done
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Good.
Christina: Is the error message still being displayed on the printer?
CustomerName: nope
Christina: Good.
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

Posted on Apr 11, 2008

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Found this solution on another webpage: http://www.fixyourownprinter.com/forums/printer/50063
Hope it help.

Posted on Apr 08, 2008

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False empty ink cartridge message


There seemed to be a jam that was unrelated to the cartridges themselves. The print head seemed to be incorrectly shifted upward; thus the cause of the awkward noises it was making. After simply fiddling with the placement to try to physically realign it, I had the printer unplugged during this process, it seemed to snap into another position. I plugged the printer back in, powered it on, followed the reset method; hold cancel, ok, black, and color, and it was good as new. The only thing left to do was to let the printer follow through with its normal routine when reset. With the exception of an odd noise I have not been able to isolate, there is nothing further wrong with the device. All the features work just as well as they used to. I don't know if this is helpful being that other problems people encountered were faulty ink levels, but the method worked for me.

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New Cartridge error message


Follow the steps below to remove and replace the empty ink cartridge.
  1. Turn the printer on.
  2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door c00819080.gif
  3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00819081.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
    NOTE: Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
  4. Pull the ink cartridge toward you out of it's slot to remove it. Figure 3: Removing an ink cartridge c00819082.gif
  5. Remove the new ink cartridge from the packaging.
  6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
    NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridge c00819083.gif
  7. Press down on the gray latch until it clicks into place. Figure 5: Closing the gray latch c00819084.gif
  8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
    NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
  9. Close the ink cartridge door.

after Doing this all Follow the next step :-

Please Try This, I am sure it is going to workout.


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  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

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Outrageous, but true.

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