Question about Philips 50PF9731D/37 50 in. Plasma Television

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Software upgrade I need to download new software for my plasma , but I can't find it on the website. Can you help?

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You have to turn up the volume to 38+ in order to hear the TV, when you use to be able to hear it at 10, is there a control board that goes out and what Is the name of it?


Hi Geoff, I hope I can help you with this. If you are using an accessory device (DVD, DVR) check cables to see that they are secure and if device has audio out option that it is set correctly. Also check to see that Video and Audio cables are connected to matching inputs on your set.
If you are using DVI to HDMI you will need to use a separate digital audio cable. DVI cables do not carry audio signal. After attaching the audio cable if you still do not hear sound you may need to set Digital Audio In. To do so:
  1. Press Menu Button on remote.
  2. Press the cursor ring down to highlight SETUP.
  3. Press the cursor ring left to enter SETUP menu.
  4. Press the cursor ring down to highlight SOURCE.
  5. Press the cursor ring left to enter SOURCE menu.
  6. Press the cursor ring down to highlight DIGITAL AUDIO IN.
  7. Press the cursor ring down to select the source you want to associate Digital Audio with. HDMI 1 or HDMI 2 in this case. You might need a software update also.
    The latest software solves the issues below:
    1. TV (Plasma 42" and 50") will not turn ON/shut off itself and Red LED blinks 4- times. Recover if main switch on/off.
    2. 37" LCD full white screen appear when upgrade software.
    3. Some channels not available after turn ON.
    4. Delta volume changes, not remembered.
    5. Preferred channel changes, not remembered.
    6. Green or yellow static (sometime snowy) on HDMI picture.
    7. Picture and sound loss for 5 to 10 sec (green LED is still ON) and back to normal.
    8. Audio loss in all inputs and can be recovered when main switch ON and OFF.
    9. TV set turn ON by itself/ green LED light up and goes off when set is ON.
    10. Intermittent audio loss in NTSC RF channel.
    11. Crack sound with high input signal.
    12. Include the possibility to download the rating table (RRT5 capability) for digital programs.
    13. No video/ no picture with sound.
    14. Intermittent On-Screen Menu pop up by itself and can be removed by pressing the 'MENU' button.
    15. Channel information display too long.
    16. Improvement on scramble channel.
    How to check the current software version on my TV set?
    1. Press 'MENU' button on remote control to display the on-screen menu.
    2. Select TV MENU and press the cursor right.
    3. Select INSTALLATION and press the cursor right.
    4. Select SOFTWARE UPGRADE and press cursor right.
    5. Select CURRENT SOFTWARE INFO to display the current software version on your TV set.
    6. If the TV software version is lower than the version posted on the website means your TV set needs to be upgraded.
    7. Follow the instruction in the user manual or Firmware Upgrade Readme file on how to upgrade your software.
    Where can I find the latest software for my TV set?
    The Firmware Upgrade Software and Readme File documents can be found on the Philips support website. Refer to the SOFTWARE section.

Feb 04, 2016 | Televison & Video

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How do I upgrade the software if I already have the newest update and the TV cannot find software that is downloaded on the flash drive. The TV is unusable


Contact the authorized service center for Philips. Please do not play more with firmware/s with these sets; especially to Philips brand. To get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/

Feb 15, 2015 | Philips Televison & Video

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How do you upgrade software on ps50q7hd plasma tv


You can check with Samsung to see but a word of caution--I have seen people do firmware/software up grades and suddenly have new problems.

Jun 11, 2012 | Samsung 50 in. Plasma TV

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How long should it take to load a software upgrade on a Philips plasma tv?


The Firmware softwares upgraded to the main frame CPU chip it take about 20-25 mins.Best way it is to download the Firmware softwares to a memory stick.Than stick it into the tv USB port to upload to the tv.Because download directly from the net it is dangerous any interuption of the flow of the data's to the tv and cause a mishap to the tv main frame CPU chip,than the CPU chip is a paper weight scrap CPU silicon chip.Than the board is dead and will not take in the incomming broadcasting tv signal and produce a picture for ur tv.

Apr 03, 2011 | Philips 42PF9630A 42 in. Plasma Television

1 Answer

Phillips plasma tv. Settings menu pops up all the


Philips.com should have a software upgrade for your TV to fix the problem. This is a common problem with Philips TVs and they have made upgrade software to address the problem.
Go to the Philips web site and all the procedures for download to your TV will be there. The only thing you will need to this is a USB memory stick. Download should be FREE.

Aug 03, 2009 | Philips 42PF9630A 42 in. Plasma Television

1 Answer

Screen flips to set-up screen immediately after powering up..


Go to the philips website. Download the current software onto a thumd drive and upgrade your tv. The problemn will go away. Once on the philips website, you will have to input your model number and it will explain how to upgrade your tv

May 21, 2009 | Philips 42PF7220A 42 in. Plasma Television

1 Answer

Menu screen pops automatically while watching tv


Go to the philips consumer website, input your model. You are going to look for current software updates. Download the the software to a memory stick. Once downloaded, insert memory stick into USB port on TV. It will upgrade automatically and your problem will be solved. Let me know if I can be of further assistance

Dec 24, 2008 | Philips 42FD9954 42 in. Plasma HDTV

1 Answer

Haier plasma monitor


Any way you can find out this unit has been upgraded before?
If unit already been upgraded to new software you dont need to spend lot of $$.
I think your problem will be either y-su or z-sus board.

Good luck
Dals123

Sep 23, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer

Philips ambilight 42inch plasma


You can fix this yourself with a software upgrade - get the upgrade from Philips website - go to www.usasupport.philips.com, enter your model number, click on the verison of your model ending in /37, and click on "Software & Drivers"; click on the link that says "Firmware Upgrade - Software". Instructions are on the same page - make sure you only transfer the .upg file, not the entire zip file to a portable memory stick.

Good luck!

Jun 08, 2008 | Philips 42PF9630A 42 in. Plasma Television

1 Answer

Connecting a camera/ipod


The reason the ipod doesn't work is because it contains a hard drive and the USB port on the tv is a flash drive port only, this might be the same issue with the camera, if you go to the philips website you can download a software upgrade for the tv but it will not solve the hard drive issue the port just won't support it

Dec 22, 2007 | Philips 42PF9630A 42 in. Plasma Television

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