Re: the computer running on xp is not recognising the...
Press the windows key+e key. You should get window's explorer up. It will be shown as another drive. Click and copy your music files from the file they're in and put them on the 'drive' (mp3 player). Make sure the mp3 player is on. You should be able to erase this way too (just delete the files on the 'drive' (mp3 player). Unplug everything and PRESTO! You got music LOL. Took me about 15 min to figure out.
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I think I can help. I had a similar issue where the recovery tool would recognize my mp3 but the firmware would not. This is what I did:
Turn on your Zen, Holding the power switch in the on position.
While holding the Power switch on (very important), Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (I used an earring).
You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot.
I decided to go down the list until something worked. I ran Clean Up first and that didn't work for me, so I tried Format. Note that this will remove all of your data.
Once Format runs, Reboot the MP3 player and plug it up to the computer.
Run MP3 Recovery Tool. At this point, the firmware recognized my MP3 and installed successfully.
Once installed, my computer recognized my Zen.
Just connect it to the pc and transfer music files into it to listen music from it on the move...!!! You should be provided with USB cable for connecting it to the system to access the player...!!!
Have a nice day..!!! Hope a good rating from u...!!!
Make sure you have media player 11 If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this. go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them Also told Microsoft hotfix causes this problem try uninstalling the last hotfix If that doesn't fix it trythe USB cable good luck
please mark the post with a fixya!