Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC
My problem is in win xp whenever click update it show "the lookup key does not found in log contents" please help me...
Posted on Oct 13, 2008
Most of the time when updates cannot be installed, is because you have installed a file that is newer than the one provided by Microsoft, or you already have the "update" and Microsoft gives you the error.
Essentially when your computer communicates with the Windows Update website. It uses TWO technologies called:
Active X - to interact with the Microsoft site. The first time you visit the Update website, using your profile, you are asked if you will accept the Windows Update Control Package (the Active X control) onto your machine.
SSL (Secure Socket Layer) - A method of data encryption used by Internet Explorer.
Now this general error message 0x800A138F, that some folks get when they visit Windows Update, has been around for a while. BUT, when the MSBlast virus was unleashed Microsoft changed a few things at the main update website. One of them was to use Akamai for additional bandwidth and this connectivity is exclusively using HTTPS (SSL) for the downloading of the update catalogue. It is since then that we have seen an escalation in the number of 0x800A138F error messages!
The following steps will help many of you... BUT
What would be REALLY helpful to anyone trying to support you, is if you go to the "Windows Update Log" and look for any "Errors". This gives a clearer indication as to the exact nature of the problem. (The 0x800A138F error message is a "General" error THE real error number is in the log. A list of possible error messages is in a table at the bottom of this page.)
The windows update log is in the following places:
C:\Windows\Windows Update.log (Win XP & Win98/Me)
C:\WINNT\Windows Update.log (Windows 2000)
Just copy and paste the above in Windows Explorer to open the log file...
Posted on Feb 26, 2008
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