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And you are sure, the battery does have enough power? because that could have caused the problem in the first place. But if it has enough power, you should check if anything could block the free movement of the lens barrel. Did you drop the camera, or bumped to anything, while the lens was out? When you don't see any damage on the outside, still it could be some damage on the inside, or a motor that won't work.
I should try to recharge the battery, and if after replacing the battery, the lens won't move, I should visit a service centre, or if a good photo shop is close by I would ask there with the camera in my hand, what they think of the problem.
Your zoom motor is probably stuck. Remove the two screws on the front side of the tiltable head. Pry off the two tilt caps using a small flat head screwdriver (they are glued on). Remove the 4 screws found under each cap. Now you can separate the two sides of the head and take out the two lenses (remember exactly how the lenses were positioned). Try pushing the flash in or out (it should move with a little force). See if the flash now responds before reassembling.
Hi there, dont use it. Because its a problem of lens giude pin. May be its damaged or some how there is some dust stucked.
Another few reason is below.
Low battery or damaged battery can't afford to give that much power to motor. Or see the image below for lens problem.
I suggest you try to clean as per your risk or visit a canon service center. Thanks.
If the lens is stuck inside the camera and you hear a motor noise - changing batteries will not help. This has happened because the lens barrel is jammed inside the camera. Unfortunately, you will not be able to repair that issue. If the lens is stuck outside the camera, slightly tilted, and you hear a motor noise; you might be able to save camera. First, only use good batteries (stay away from alkaline batteries - waste of money), go with Energizer Lithium or Duracell Power Pix (you will get your moneys worth and have less problems with the camera). Second, very GENTLY, pull the lens barrel up and in the opposite direction of the tilt (to make the lens barrel straight), you will hear a slight click sound - DO NOT PUSH ON THE LENS BARREL!!!. Put in the new batteries and the lens should retract.
you should not hear the zoom motor operate. you should not hear the result of its operation as elements move along. you have a worn gear or contamination, or other defect. its probably minor. it happens.
return for service. its a good unit. but i would compare repair cost to replacement of latest comparable unit and then explore an upgrade option.
The small gears that link the viewfinder and lens may be out of sync.
If you are a technical person, you can remove the frontcover, first taking off the topcover, (one screw is hidden under the mode dial). Power up the camera and remove the batteries when the lens is fully extended. BE CAREFUL NOT TO TOUCH THE CAPACITOR!
Gently lift the viewfinder and move the viewfinder gear one tooth. It will probably only move one way.
Put the batteries back in and try the lens. If this does not solve the problem, you may need to replace the lens or viewfinder.
The noise you're hearing is perfectly normal. This generation camera uses a piezo electric focus mechanism to operate the lens. You will notice that the noise goes away if the camera is left alone for a moment while focused on a non moving object, this is because the focus adjustment is made and then the piezo circuit shuts down to conserve battery power.
You should have no problems with this camera, it is very reliable.
Hope this helps you.